End User Computing EUC Engineer

Why Join DAZN? 

Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career. 

The Role: 
As an IT Technician at DAZN, you will be joining a global team located across multiple regions and time zones. Reporting to the EUS Regional Lead (EMEA) you will be responsible for employee onboarding and offboarding, managing and maintaining the office endpoints including video conferencing and supporting the wider global team in the delivery of projects.

Department

61-860 - Technology Operations - Global Desktop

Employment Type

Permanent - Full Time

Location

India - Hyderabad

Workplace type

Onsite

What you’ll be doing:

• Oversee the day-to-day IT operations of your site, ensuring office standards set out in our Global Technology Blueprint 
• 2nd Line incident support, Executive and VIP support.
• Fulfilment of employee service requests, Setting up workstations with necessary equipment e.g. monitors and peripherals.
• Support our Central teams with remote hands activities, projects and general 1st and 2nd line support.
• Update knowledge base and provide training and guidance when needed.
• Manage and maintain stock levels according to the needs of the site. 
• Installation of hardware and software, working along with the business to gather requirements 
• Maintain and update the Configuration Management Database (CMDB) with accurate and relevant information. 

What We're Looking For:

• At least 5 years of experience working in a user facing support role.
• You’ll have a can-do attitude, happy to get stuck in regardless of the task. 
• Good level of spoken and written English 
• Strong information technology background with demonstrable experience providing direct user-facing support.  
• Desktop Support 2nd line, Experience with troubleshooting issues on both MAC and Windows devices.
• Basic networking knowledge, Knowledge of Teams enabled video conferencing on both Windows and Android platforms.
• Strong Microsoft 365 knowledge, Jira and Confluence, Good working knowledge of ITIL 
• Day-to-day experience working with ticketing systems (Halo, ServiceNow).

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:  

Agility and creativity fuel growth and innovation, to Make It Happen. 

Prioritising what matters drives progress and positive outcomes, Focusing On Impact. 

Collective ambition builds optimism and success, in order to Win As One. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.