Director Of Ticketing, Sales, And Service - Fifa World Cup 26™

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world's most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

POSITION OVERVIEW:

We are seeking a highly skilled and collaborative Director of Ticketing, Sales, and Service to lead the ticketing operations for the FIFA World Cup 2026™. In this senior role, you will be responsible for overseeing all aspects of ticketing, ensuring the seamless execution of one of the most complex and high-profile ticketing operations in the world. Working closely with the sales operations team, you will ensure that all processes and alignments are meticulously planned and executed. Your focus will be on overseeing the entire ticketing lifecycle, from strategic planning to customer service, ensuring a world-class experience for millions of fans globally.

The ideal candidate will have extensive experience in large-scale ticketing operations, with a proven ability to align cross-functional teams and deliver high-quality solutions on a global stage.

KEY RESPONSIBILITIES:

• Lead and manage all ticketing operations, including sales operations, distribution, and customer service.
• Design and implement processes to handle large-scale sales and distribution, ensuring efficiency and accuracy.
• Integrate and manage advanced ticketing systems to support a seamless experience.
• Implement dynamic pricing models and inventory management to optimize sales.
• Ensure high levels of customer service across all ticketing touchpoints.
• Develop and enforce protocols to resolve ticketing issues swiftly, ensuring a positive fan experience.
• Continuously enhance the ticketing experience based on customer feedback.
• Oversee the accurate and timely distribution of tickets and related services.
• Coordinate with internal teams and external partners to ensure seamless delivery and compliance with FIFA's standards.
• Build and maintain strong relationships with FIFA, local organizing committees, stadium management, and other key stakeholders.
• Serve as the primary liaison for all ticketing-related communications.
• Manage budgets for ticketing operations, ensuring financial accuracy and alignment with organizational goals.
• Lead financial reconciliation and reporting for ticket sales, ensuring transparency.
• Lead, mentor, and develop a high-performing team of ticketing, sales, and customer service professionals.

QUALIFICATIONS:

• Bachelor's degree in Business, Sports Management, Sales, or a related field; Master's degree preferred.
• 10+ years of experience in ticketing operations, with at least 5 years in a senior leadership role, preferably in large-scale international events.
• Proven track record in managing and optimizing large-scale ticketing operations for major sports events.
• Strong analytical and strategic planning skills.
• Excellent communication and interpersonal skills, with experience in stakeholder management.
• Proficiency with advanced ticketing systems and technology platforms.
• Ability to lead and collaborate effectively with diverse international teams.
• Exceptional problem-solving and decision-making abilities, particularly in high-pressure environments.

ADDITIONAL COMPETENCIES:

• Fluency in multiple languages a plus, particularly Spanish, and French.
• Crisis management skills, able to manage high-pressure situations and make quick decisions that align with both strategic objectives and operational needs.
• Adaptability and flexibility, with the capacity to respond swiftly to changes in the market or operational challenges.
• Strong project management skills, capable of overseeing multiple projects simultaneously and delivering results on time and within budget.
• Customer-centric mindset, ensuring that all ticketing operations enhance the fan experience and meet the expectations of a diverse, global audience.

PERSONAL ATTRIBUTES:

• High ethical standards and integrity, reflecting the values and spirit of the FIFA organization.
• Innovative and creative thinking, to continuously improve and redefine ticketing practices and customer engagement.
• Detail-oriented, with a focus on precision and accuracy in all aspects of ticketing and event operations.
• Resilience and endurance, with the stamina to manage long hours and intense work schedules, especially during the event planning and execution phases.

Endeavor unites and brings people together in our love of sport, culture, and entertainment. We understand this can only be accomplished when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture, we strive to reflect the world's diverse voices.  

Endeavor is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

Per local requirements and in the interest of transparency, the range shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. Endeavor strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Range Minimum:

$131,250 annually

Hiring Range Maximum:

$175,000 annually