Digital Transformation Manager

Who We Are:On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.

THE ROLE

The Digital Transformation Manager, Business Strategy is a virtual position that will work in conjunction with a contracted technology partner to lead the development, implementation, and ongoing support of a team travel management digital platform. This role will be responsible for overseeing the full lifecycle of low-code solutions, from initial concept and workflow design to development, implementation, and ongoing maintenance. This individual will be responsible for coordinating with stakeholders including regional managers and account managers, delivering training programs, and providing ongoing support to ensure smooth adoption and optimal performance of the platform. Additionally, the Digital Transformation Manager will continuously evaluate and enhance the platform based on user feedback and evolving business needs, while maintaining thorough documentation and reporting on project status and outcomes. Collaboration with cross-functional teams is essential to ensure successful integration and alignment with organizational goals. The ideal candidate is a creative and analytical thinker with strong project management skills and demonstrates exceptional organizational abilities, superb interpersonal skills, multitasking skills and excellent time-management.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Work with technology partner to develop, build, maintain, and support usage of a team travel management platform.
• Create and manage a comprehensive project plan for the build, implementation, and ongoing maintenance of a team travel management platform.
• Architect and design complex database structures, automations, and workflows to streamline travel research, booking, and support processes.
• Coordinate with stakeholders to define project scope, objectives, and deliverables.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Create and execute a communication plan to ensure all stakeholders are informed about project milestones, updates, and changes.
• Facilitate regular meetings with project teams and stakeholders to provide status updates and gather feedback.
• Develop and implement a change management strategy to ensure smooth adoption of the new platform.
• Identify and address any resistance to change, and provide support to teams during the transition.
• Design and deliver training programs to ensure all users are proficient in using the new platform.
• Provide ongoing support and troubleshooting to users as needed.
• Collaborate with regional managers and account managers to continuously evaluate the platform's performance and identify areas for improvement.
• Implement enhancements and updates to the platform based on user feedback and evolving business needs.
• Work closely with cross-functional teams to ensure successful implementation and integration of the platform.
• Foster a collaborative environment to encourage knowledge sharing and best practices.
• Maintain comprehensive documentation of project plans, processes, and changes.
• Prepare and present regular reports on project status, performance metrics, and outcomes to senior management.
• This role requires approximately 30% travel, including trips to conduct user training (clients and staff), engage in technology partner meetings/training, and attend internal team collaboration meetings.

This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job.  Duties, obligations, and activities may change at any time with or without notice.

QUALIFICATIONS

To perform this job successfully, the candidate must perform each essential duty at the highest levels.  The requirements listed below represent the preferred knowledge, skill, and/or ability.

Preferred Education, Experience, Knowledge, Skills, and Abilities

• Proven record of successful project management
• Proven record of utilizing and leveraging technology to drive business efficiency
• A proactive and problem-solving mindset, with a passion for learning and leveraging technology to improve business outcomes. 
• Exceptional ability to recognize opportunities to improve workflows through the implementation of new tools.
• The ability to successfully communicate and motivate stakeholders is critical.
• Knowledge of Sabre or similar Global Distribution System
• Knowledge and experience of the airline industry
• Individual and group booking experience and knowledge
• Knowledge of general office PC-based programs, including Microsoft Office 365
• Familiarity with collegiate athletics operations
• Strong judgment and decision-making skills
• Exceptional communication skills, both written and verbal

CORE VALUES

As the leading experiences company in the world, we strive to be the most innovative and passionate — the best of the best.  We uphold these values in our quest for excellence:

• Exceed all service expectations with our customers, partners, and each other.
• Create value by enriching people's lives.
• Do the right thing and bring others along with us — always.
• Propel the power of diversity in thought, team, and experience.
• Partner to generate win-win solutions.
• Ignite and empower our team's entrepreneurial spirit.
• Exude respect and gratitude — treat others as you want to be treated.

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan.

On Location is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings.

Hiring Rate Minimum:

$56,250 annually (minimum will not fall below the applicable state/local minimum salary thresholds)

Hiring Rate Maximum:

$75,000 annually