Desktop Support Lead

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

We are currently seeking a Supervisor to lead our local 1st Level Support team. This position holds a pivotal role in overseeing the daily operations of the team, including task assignment, shift coordination, and performance evaluation based on key performance indicators (KPIs). The Supervisor will also serve as the primary escalation point and take ownership of tickets and tasks. 

This role necessitates a strong focus on people management, fostering team cohesion, and nurturing professional development to ensure the team's success in delivering top-tier support. 

Key Responsibilities: 

• Supervise the local support team, monitoring their daily activities and allocating tasks efficiently. 

• Act as the initial point of contact and support for the local team, ensuring they have the necessary resources and guidance to excel. 

• Maintain the smooth operation of our local office, fostering close collaboration with specialized teams globally and our trusted vendors. 

• Manage local office inventory and equipment, considering budgetary constraints and operational requirements. 

• Uphold the Quality of Service (QOS) standards for the team, with a keen eye on Service Level Agreements (SLAs) and KPIs. 

• Align team objectives and expectations with organizational goals. 

• Oversee the management of technical documentation. 

Location

Camino de acceso a Zonamerica, Montevideo , Uruguay, Eastern Republic of