Customer Support Manager

Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

The LTA Customer Support team is an integral part of our business, playing a crucial role in supporting a wide range of tennis customers and colleagues by delivering high quality customer centric support.

As the team Manager you will lead and develop a way of working that delivers significant change through efficient and effective customer support solutions both internally and externally. Working in partnership across the business and particularly with our internal digital and technology teams as well as the rest of the Tennis Development directorate, this role will ensure that the business’ external customer engagement is managed as efficiently as possible.

This role will be central to the successful implementation of key aspects of the LTA’s Digital Strategy to deliver significant change in how we service customers, enabling a greater degree of self-service, and by providing effective delivery support across the Tennis Development directorate and wider business. It will also have a role in supporting and driving greater efficiencies in administrative processes across the business.

Please note, applications close at midnight on Wednesday 25th June 2025.

First stage interviews will be taking place via Microsoft Teams on 3rd and 4th July 2025.

Final stage interviews will take place in-person at the National Tennis Centre on 11th and 14th July 2025.

Life at the LTA

The LTA, through its vision 'Tennis Opened Up', is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK's many and varied communities.

“As a new mum, I’ve appreciated the LTA’s newly enhanced benefits, which have supported me during maternity leave and in my return to work. In total, I have been with the LTA for four years and love the diversity of my role.”

“Everyone's respected in terms of the culture, ethnicity, and the background, so you don't feel inequal in any capacity. I remember how supportive my team had been during Ramadan, being fully understanding of its requirements and flexible with my work schedule.”

“As a new starter at the LTA, my experience has been overwhelmingly positive. Being a tennis fan, I was excited to join the organisation, and from day one, I’ve been impressed by everyone’s dedication to our mission of “Tennis Opened Up”, as well as promoting diversity, inclusion, and sustainability”