Coordinator, Talent Operations

Reporting to the Talent Operations Manager, the Talent Operations Coordinator (TOC) supports the full employee lifecycle from onboarding through off-boarding. The TOC provides balanced execution support to the Talent team, across all North American entities. Your role will serve as the operational backbone of the Talent team, ensuring an excellent employee experience for approximately 8,000 employees. 

RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

• ONBOARDING

  Process relocations through the vendor portal and manage exceptions

  Ensure premium onboarding experience from day 1 by conducting new hire onboarding calls

  Own new hire compliance by completing I-9s and auditing of new hire paperwork

• OFFBOARDING

  Manage voluntary termination process.

  Submit IT separation requests and partner with IT on employee equipment returns.

  Submit HR separation forms with final pay details.

  Draft and send exit emails to separating employees with required state documents

• COMPLIANCE

  Manage unemployment claims via the vendor portal.

  Provide additional compliance support to the business, including state-required posters, handouts, reporting, follow-up, and communications.

  Support Compensation with minimum wage updates

  Create confirmation letters for off-cycle pay adjustments and in-role promotions.

  Create repayment and recoupment letters as needed.

• SYSTEM PROCESSING

  Submit LOAs, separations, title/manager/organizational changes as requested.

  Ensure digital personnel files are complete; push updated documents for signature via 3rd party platform.

  Assist in answering questions and issues within Zendesk related to IT, Payroll, and Benefits.

  Level 1 Talent systems questions and issues (ECM, My Wings, and Amplify)

  Create SAP reports as requested (ad hoc from TBPs, COEs)

• BENEFITS SUPPORT

  Submit COBRA subsidies

  Complete Qualified Medical Support Notices

  Review and approve life event changes and support open enrollment

  Support LOA management by collecting and submitting Leave of Absence documents to Third Party Administrator, tracking Workers' Compensation Light Duty Agreements, and supporting ADA requests

  Assist Talent Business Partners with LOA Interactive and Return to Work processes

• PROGRAM SUPPORT

  Host on-site training events

  Partner with COE’s on Talent Playbook updates and communications

  Process Tuition Assistance reimbursements

  Support New Leader Assimilation trainings

  Provide coaching on tools & talent resources (Amplify, ECM)

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Minimum High School diploma or equivalent (GED) required; Bachelor's degree strongly preferred
• Success managing simultaneous projects
• 1+ years of experience providing excellent customer service to ensure premium experiences for employees
• Working knowledge of the integration of leaves and benefits
• Must be a proactive problem solver and team player who is detail-oriented and flexible; a self-starter requiring minimal supervision with the ability to support requests from multiple directions
• Ability to handle sensitive and confidential matters appropriately                                     

• Travel 0-10%
• Permanent
• Benefits eligible