Coordinator - B2B Customer Service German Speaking

In short

Our Account Services Team (Customer Support) is growing, and with this comes the exciting opportunity to become part of the team in our Berlin office. As an Account Services Representative, you work with our B2B partners in managing their orders whilst providing the excellent customer service expected from a premium sportswear brand. This includes account support, product related claims, order management or invoicing. We embrace the fast and flexible pace dictated by the industry and the company’s growth.

Your Mission

• Act as a first point of contact to our B2B customers and internal partners and be responsible for their inquiries via email and phone
• You will take the initiative to clarify open questions and issues by proactively connecting with our customers - always aiming for the best solution for all parties
• You will work cross-functionally to get orders to the dealers on time and in full by aligning our interests with other stakeholders and creating a collaborative relationship
• You will work on requests in our CRM-System (Salesforce) and execute them in our ERP system (D365), with great accuracy and attention to detail
• You enjoy sharing your ideas, knowledge and experience with your team to work towards customer service excellence
• You will put your analytical skills to the test and find creative solutions that WOW our customers

Your story

• You have previously worked in a customer oriented environment and you have a passion for customer service, emphasising on delivering high-class experience
• Your German and English skills are business fluent (C1 / C2 level required). You feel confident quickly switching from one language to the other. Any other European language is a big plus.
• Being a digital native, working with a modern IT infrastructure excites you. You are at ease when finding your way through new systems and you can easily apply previous knowledge to find your way around
• You have excellent interpersonal skill and are passionate about building and maintaining customer relationships, you work well with others, and they can rely on you
• You enjoy working with people. As a communication expert, you are empathetic, patient, polite and you are flexible to react to different situations as they arise
• You're well organised and have an innate attention to detail. You're able to work independently and prioritise your tasks, while working within a limited timeframe

What to expect

We want to set everyone up for success, so here’s the lowdown on how we hire. Our process is a two-way street – bringing you into our culture, while helping us learn how you think.

Our full process can last about eight weeks from application to offer, because we care about getting it right. These steps explain how we usually do things.

Before you get started, feel free to consider if you want to work with us. Strange question? Well, we give people a lot of space to navigate their day-to-day and that style isn't for everyone. We want you to be passionate about what you do and be sure this is the right fit. Because when skills and passion combine – it creates that 'Wow' moment.

• Step One

  It starts with you...

  You'll start by submitting your application to a specific role. We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.

• Step Two

  Interview with a recruiter

  What ignites your spirit? This is where we’ll start getting to know all about you and what makes you tick – and it’s your first chance to get a feel for our culture. Chatting with a member of our talent team, you’ll learn more about On and how we work. We’ll learn about what motivates you and what you could bring to the team.

• Step Three

  Interview with a hiring manager

  Ready to dig into the details? This second interview will be held with your future manager and will focus on the specifics of the job. Together you’ll delve into your unique skills and experiences and how they could be relevant at On. It's also a time to assess how you might feel working side-by-side. Bring any questions you have about the job, the team or anything else you might like to know – this is an open forum.

• Step Four

  The Case Study

  What's your style? This task will help us understand how you think, face a challenge and give insight into your novel ideas. Designed to give everyone their best shot, your case study is based on something you might typically experience on the job. This is your chance to show us what you’ve got. So express yourself. Be you.

• Step Five

  The Experience Day

  Your first taste of the Oniverse. This is a time to meet some of the people you'll be working closest with. In person or virtually, you'll get a feel for the day-to-day at On and the people who make it happen. You'll chat with a few potential teammates - the conversations will be as equally driven by the role and your experience as by our values. We believe how you do things is just as important as what you do.

• Step Six

  The Result

  Are we a good fit? We’ll get together internally to share our feedback and decide if we’re a match. We know that job searching is a big time investment, so it’s not a decision we take lightly. It’s also time for you to reflect on the experience – are we the right place for you? No matter the outcome, we’ll give you meaningful feedback.

Step One:

It starts with you...

You'll start by submitting your application to a specific role.

We try to keep this step as simple as possible. We do get a lot of applications, but we review them all. We ask that you allow around 14 days for us to come back to you with a response. If you are a good fit to the role, someone will follow up with you within that window. If you didn't receive a reply, or were unsuccessful this time around, we encourage you to look for other possible matches at On.