Coordinator, Accreditation Administration & Software Tools, FIFA World Cup 2026

Coordinator, Accreditation Administration & Software Tools, FIFA World Cup 2026

Application Deadline: 23 December 2024

Department: Safety & Security

Employment Type: Fixed Term - Full Time

Location: Miami

Description
Reporting organizationally to the Senior Manager, Accreditation Documentation & Training Operations, the Coordinator, Accreditation Administration & Software Tools will be a key member key member of the FIFA26 Accreditation team, work in a very diverse Accreditation department and in close collaboration with the FIFA Zurich Accreditation department responsible for delivering the FIFA Club World Cup 2025™ and FIFA World Cup 2026™ Accreditation operations.

THE POSITION
The main responsibilities of the Coordinator, Accreditation Administration & Software Tools for the FIFA World Cup 26™ include:

• Work across multiple Accreditation Department workstreams to assist staff on technology-related tasks and projects on an as-needed basis, prioritizing tasks aligned with the urgency of the specific deliverables and associated deadlines.
• Support the department in developing general accreditation information and documentation for various audiences including, but not limited to, management, tournament time staff, volunteers, and external stakeholders.
• Technical writing, editing, graphic design (where necessary), and publishing, assisting in the development of accreditation conceptual documents, policies and procedures, and instructional manuals/guidelines.
• Assist with the development and delivery of accreditation training materials across different media – presentations, instructional videos, train-the-trainer sessions etc.
• Support the department in communicating with internal and external client groups and individuals on accreditation system processes and device training sessions for core users.
• Candidate must be comfortable with extended working hours, particularly during the lead up to, and during the FIFA Club World Cup 2025™ and FIFA World Cup 2026™ tournament time periods.
• In addition, candidate must be comfortable with the possibility of temporary relocation to a host city to support tournament headquarter operations.

Tournament time duties during accreditation operational periods may evolve as needed:

• Support the centralised issue resolution processes for the Accreditation client groups across all countries during tournament time or during operational periods for any ancillary events.
• Assist with the background check process for the FIFA World Cup 2026™ and any ancillary events where such process is in operation, as needed.
• Assist with central operations duties, as needed.
• Support all Accreditation Department workstreams to execute smooth operations.

YOUR PROFILE
Education & Qualifications

• Bachelor's degree or equivalent.
• If experience is compensating, lower degree is welcome to apply.
• Effective interpersonal communication skills.
• Absolute high-level attention to detail.
• Strong problem solving and analytical skills.

Work Experience

• Preferred one or more years of experience in event accreditation.
• Experience working with a variety of business software and graphic design tools e.g. Photoshop, Canva, Adobe Illustrator, Miro, Asana, and other relevant tools.
• Experience working with e-learning or learning management systems (LMS) is an asset.
• Video editing and production experience is an asset.
• Technical writing and editing experience.
• Experience handling high volumes of sensitive data and working in/managing databases; familiarity with accreditation systems is an asset.
• High level of comfort in teaching others to utilize software tools and educating others on processes.
• Experience in working across different time zones to achieve project timelines.
• Experience in and being comfortable with working in a multi-lingual and multi-cultural team as well as communicating within a multi-cultural organization.

Languages

• Fluent in English (reading, writing, speaking).
• Spanish and/or French proficiency is an asset.

Technology

• High level of proficiency and ability to execute in MS Office/365 (Excel, Word, PowerPoint).
• Experience in drafting/design software (Canva, Photoshop, Adobe Illustrator, AutoCAD,.etc.), planning software (Monday.com, etc.), and online collaboration tools.
• Hands-on experience and comfort with various database technologies.
• Familiarity in event management applications, particular experience working with Event Accreditation Systems is an asset.