Commercial Business Support - Fanatics Collectibles

Topps is seeking a highly organised, proactive, and commercially focused Business Support to support our dynamic Sales team across Europe, the Middle East, and Africa (EMEA) and beyond. Reporting directly to the VP of Sales, EMEA, this role is central to keeping the sales function running efficiently and delivering best-in-class customer engagement across a global footprint.

This is an exciting opportunity for someone looking to build a career in commercial operations — whether coming from a sales support background or from an Executive Assistant or team coordination role. It could also be a fantastic platform for someone exploring a wider career in sales, offering exposure to everything from commercial planning and customer interaction to marketing execution and cross-functional strategy.

Occasional travel may be required across the region for meetings, events, and customer visits.

Key Responsibilities

Sales Team Organisation & Executive Support:

• Provide high-level support to the VP of Sales, EMEA, including calendar, inbox, and travel management
• Manage wider sales team calendars and coordination and align with internal and external stakeholders across international time zones
• Schedule internal check-ins and customer meetings, ensuring timely agendas and action tracking and customer communication
• Coordinate logistics for travel, accommodation, and events for the wider EMEA sales team
• Prepare and reconcile expenses in a timely and accurate manner
• Organise and support team offsites, regional events, and planning sessions
• Maintenance of sales drives and virtual sales area 

Presentation & Communications Leadership:

• Lead on structure, formatting, and visual consistency for all internal and external sales presentations
• Ensure all decks, commercial materials, and reviews are polished, professional, and on-brand
• Support creation of sell-in documents, product launch decks, sales reviews, and campaign summaries
• Liaise with cross-functional teams (e.g., marketing, product) for asset alignment
• Liaise with global teams e.g. trade marketing for consistency, regular information sharing and sign off 

Sales & System Administration:

• Maintain and update key systems including Salesforce and TM1, ensuring accurate forecasts, account data and customer pricing
• Support regular sales reporting and business performance tracking
• Manage sample product send-outs and sales kits for customer meetings
• Use digital planning tools and trackers to help streamline team organisation

Customer Communication & Engagement:

• Coordinate timely updates to external customers around product changes, commercial releases, or marketing campaigns
• Maintain accurate contact records and customer communication lists
• Work closely with internal teams to ensure messaging is aligned and up to date
• Prepare follow-up materials, order forms, and campaign recaps for customer distribution

Key Skills & Attributes:

• Extremely organised and methodical, with excellent time and project management
• A proactive self-starter who loves getting things done
• Collaborative and team-oriented, with great interpersonal skills
• Comfortable working across international time zones and diverse markets
• Strong written and verbal communication skills
• Able to create clean, professional, and engaging presentations and materials
• Discreet and trustworthy when handling confidential or sensitive information
• Quick to adopt new tools or processes that improve efficiency and clarity

Experience & Background

• Experience in a Sales Coordinator, Executive Assistant, or Commercial Support role
• Prior exposure to supporting senior leadership and cross-functional teams
• Familiarity with Salesforce, TM1, or similar CRM and planning platforms is desirable
• Solid working knowledge of Microsoft Office, especially PowerPoint, Excel, and Outlook
• Knowledge of Concur and Salesforce is desirable
• Background in a customer-facing, fast-paced commercial or sales environment is advantageous

Why This Role?

This position offers an excellent springboard into the world of commercial strategy, with a front-row seat to sales planning, retail execution, and global brand launches. It’s ideal for someone who is curious about the commercial side of the business and sees themselves eventually growing into roles across sales, account management, or trade marketing.

You’ll help bring to life some of the world’s most iconic licenses, including the Premier League, UEFA, NBA, and F1, while playing a key role in the day-to-day success of the sales function at Topps.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. 

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers.