Casual Matchday Duty Manager

JOB TITLE

Duty Manager

RESPONSIBLE TO

General Manager of Catering

ABOUT THE ROLE:

The role involves working all home fixtures, with the chance to pick up additional non-match day events. This person will look to manage the catering staff to deliver top quality service to all customers, motivated and productive ensuring key targets are met.

MAIN RESPONSIBILITIES

• To be responsible for the set up and general operations, ensuring service standards are met, and rooms are set up as prescribed for matchdays and events.

• Ensure all signage is correct and maintaining good standards of hygiene.

• To be responsible for cleanliness and hygiene of all bars and food service areas, at the end of shift.

• To manage and control all events. Always ensuring complete customer satisfaction

• To ensure that the highest standard applies to all areas on match days and that company health and safety policies are adhered to.

• Be aware of stock levels and carry out stock rotation where applicable and to keep stock in line with the business demands, do not over stock.

• To control wastage.

• To ensure the control of all equipment, ensuring that breakages are kept to a minimum and that misuse of establishment property does not occur.

• To ensure that all members of staff are trained to a level, which enables them to carry out their duties according to company standards.

• To ensure that all staff and casual staff always adhere to departmental standard of dress and personal hygiene.

• To inform the Operations Management team of any disciplinary matters regarding employees or problems with the day’s event.

• To ensure all till readings are completed correctly at the end of each day.

• To assist with paperwork and to be fully conversant with all paperwork involved in running the site efficiently and to ensure the correct paperwork is completed for due diligence.

• To attend training sessions as required.

• To comply with any other reasonable request made by Senior Management

• To analyse match day procedures and improve customer experience, representing the company professionally at the highest level

REQUIRED TECHNICAL SKILLS

• Exceptional organisational and time management skills

• You will need to be organised and presentable representing the club with pride

• Excellent communication and networking skills

• Work productively within a team to achieve collaborative goals

• Communicating effectively with peers

• Be a positive, respectful and helpful to colleagues and team members

REQUIRED BEHAVIORAL ATTRIBUTES

• Applicants must be hard-working, highly motivated with a determination to succeed.

• Well-presented, highly organised and able to work on their own initiative

• Confident and assertive

• Excellent interpersonal skills and ability to communicate on all levels

• High standards of sales and customer service skills

• Reliable, punctual & honest

• Excellent communication skills

• Strong interpersonal skills

• Ability to use initiative and be creative

• Strong customer service skills

• Ambition, passion and willingness to learn