C4 Coordinator, Safety And Security Operations Center, FIFA World Cup 2026

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. 

The primary purpose of this position is to serve as the night shift Watch Officer in support of the FIFA World Cup 2026™ mission, providing international and national situational awareness and real-time information sharing to ensure the Safety & Security Operations Center (SSOC) and senior management remain informed of threats or issues related to the tournament.
Reporting organizationally to the Head of Risk Assessment, Analysis, and Command, Control, Communications, and Coordination (C4), the C4 Coordinator (Watch Officer) will be a key member of the FIFA26 Intelligence and C4 team and will work closely with the Safety & Security department and other key individuals to deliver a safe and secure environment for players, fans, and stakeholders worldwide.
 
The main responsibilities of the C4 Coordinator (Watch Officer) for the FIFA World Cup 2026™ include:
Command and Control
• Respond to incidents occurring at venues in real-time via multiple communication platforms, analyze data in real-time, and provide recommendations for effective resolution.
• Serve as a process coordinator for information and triaging information being reported to the SSOC, maintaining real-time logging, monitoring, and communication discipline.
• Organize high-level teleconferences and maintain communication with various stakeholders, including host city public safety agencies and FIFA client groups.
• Stand watch in support of the SSOC to provide senior FIFA staff with international, national and regional situational awareness.

Communications
• Collect information from staff and partner agencies to prepare daily briefing materials for FIFA security leadership.
• Develop and maintain communication procedures, contact lists, and logs, supporting timely escalation and accurate documentation.
• Monitor radio and other communication tools for information and performance.
• Identify and resolve communication gaps or technical issues that affect operations.

Coordination
• Facilitate coordination between the SSOC, Tournament Operations Center (TOC), Host Cities, and other partners to maintain consistent information flow and decision-making.
• Support collaboration with the International Police Cooperation Center (IPCC) to align operational information, law enforcement coordination, and incident support.
• Maintain shared situational awareness among law enforcement, emergency management, and international partners by coordinating timely and accurate reporting.
• Provide additional support for planning meetings and match-day coordination briefings during peak operational periods.

Compliance and Documentation
• Maintain structured documentation of coordination activities, communication records, and data validation outputs in line with FIFA data-protection requirements.
• Support logging, situation reports, and post-incident documentation, ensuring accuracy and completeness.
• Compile after-action and legacy reports capturing lessons learned and best practices to improve FIFA’s future C4 and operational readiness frameworks.

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Education & Qualifications

• Strong understanding of operational coordination within large-scale event or emergency management environments.
• Experience in communications planning, operational workflows, and incident escalation procedures.
• Experience with the National Incident Management System (NIMS) and Incident Command System (ICS).
• Experience supporting control room or command center operations, preferably within law enforcement, emergency response, or event security settings.
• Background in national or international football, or other major international sporting events.
• Proficiency in operational data and coordination platforms, with strong attention to accuracy, structure, and timeliness.
  Excellent organizational, analytical, and communication skills, with the ability to collaborate effectively across diverse teams and adapt to fast-paced environments.
  Willingness to work extended and non-standard hours during tournament operations, including shifts and rotating watch duties.
  High degree of professionalism, discretion, and accountability in handling sensitive operational information.

Work Experience

• Minimum five years of experience in major event operations, public safety coordination, security management, or emergency management

Languages

• Fluent in English (written and spoken)
• Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office applications (Excel, Word, PowerPoint, Visio, and Project), as well as planning and online collaboration tools.
• Experience with data visualization, common operating picture, and incident management platforms that consolidate operational data, reporting, and situational awareness across functions.
•  Experience with geospatial and mapping tools, including GIS-based platforms for visualization and operational planning.
  Familiar with communication and dispatch systems, including radio, VoIP, and other unified communications technologies that enable real-time coordination between command centers and field personnel.