Assistant Manager Orderbook Fulfillment
- Shanghai, China
- Full time
- Competitive
- 17th October 2024
Full Description
Purpose & Overall Relevance for the Organization:
The purpose of the Order Book Fulfillment Assistant Manager-KA is to support the company's goal of being the preferred partner by providing supports to key accounts customers.
Key Responsibilities:
- Overall manage the KA customers' order book including sales order, return order, take back, and delivery claim.
- Ensure the whole ordering /returning process are properly authorized before process, all the transaction should strictly follow the rule of policy and procedures.
- Give on- job coaching to team members, make sure no interruption to the business.
- Coordinates and communicates with account managers and customers on issues related to orders, payment and delivery of goods
- Following the inspection case by government authorities and other inspection depts.
- Communicates special programs, including close-out & EPR, to customers
- Communicates marketing information such as campaign info, customer specific info, POS specific information to customers
- Trains customers to maximize the use of adiPortal, and is first line of support for adiPortal related issues
- Files all customer documents including sales contract, pre-order and prop -order confirmation
- Cleans up customer backlogs
- Customer order fulfillment reports generation and optimization
Key Relationships:
- Sales
- Finance
- Logistics
- IT
- Customers
- MKT
- Own-retail
Knowledge, Skills and Abilities:
- Strong computer skills in Word, Excel, Access
- Fluency in both oral and written English
- Outstanding communication skills
- Proactive, energetic, warm and enthusiastic
The organisation
Adidas
- Sporting Goods & Apparel
- Herzogenaurach, Germany
- 2000+ employees
- Website
Through sport, we have the power to change lives.
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