Assistant Manager, Operations (Outbound)

Purpose & Overall Relevance for the Organization:

To manage and optimize outbound operations for Own Retail, Franchise, and Wholesale channels, ensuring timely, accurate, and cost-effective order fulfillment. This role plays a key part in upholding delivery excellence, driving warehouse and transport partner performance, stakeholder coordination, vendor KPI verification, and supporting the business in delivering seamless consumer experiences, especially during high-volume campaigns and retail initiatives

Key Responsibilities: 

Primary

• Ensure timely delivery to meet SCM KPIs, including on-time shipment fulfillment and transport efficiency targets
• Manage daily transport arrangements for customer orders, store replenishments, including daily Auto Replenish orders to prevent stock fulfillment delays
• Arrange export shipments and coordinate documentation for Interco and overseas customer orders
• Optimizing outbound delivery performance with cost-saving initiatives, strengthening processes and policies, and leveraging systems
• Analyze and coordinate with Customer Service & Sales team for warehouse capacity planning at daily/ weekly/monthly Delivery Notes to 3PL Warehouse to maximize outbound capacity and efficiency
• Audit on POD
• Handle store-to-store transport arrangements, ensuring timely and cost-effective transfers
• Handle return shipments and follow up to ensure a smooth reverse logistics process
• Investigate and follow up on delivery discrepancies, including short shipments and order mismatches, within the agreed timeline
• Raise credit or debit notes when discrepancies occur, such as shortages affecting customer orders
• Ensuring good warehouse practices are continually maintained to make the “Best in Class” facility in the region
• Ensuring a continuous creative improvement process thru problem identification and problem analysis
• Be responsible for vendor KPI performance such as 3PL Warehouse KPIs Performance & Transport Delivery On time performance, analyze & identify areas of improvement
• Monitor the daily performance of transport vendors, including adherence to delivery timelines and service levels
• Ensure vendors comply with agreed transport service levels, raising any performance issues for corrective action
• Vigilant in being the gatekeeper in any deviation in process
• Constantly analyzing the “health” status of the outbound operations with the help of collected data

Secondary

• Act as a point of contact for stores regarding delivery schedules and discrepancies
• Coordinate with internal stakeholders (Own Retail, Key Account Managers, Outbound Fulfillment team, warehouse) to resolve transport-related issues efficiently
• Prepare and submit weekly and monthly reports on outbound logistics performance, transport efficiency, and discrepancy trends
• Manage and control Outbound management activities in accordance to the Statement Of Work (SOW)
• On time verification & coding of outbound related invoices before submission for approval by Manager, Operations
• Inter-support of inbound control & management in the absence of an Inbound Associate
• Perform any other roles or duties assigned by Manager, Operations which is deemed reasonable, practical and logical