Assistant Manager, Digital Consumer Experience, SEA (Contract)

Key Responsibilities: 

• Owns end-to-end all digital briefs provided within agreed lead times to EM digital ops team across brand, commercial, app, and CRM moments to hit the annual forecast and other KPIs provided by the lead / function. Close working partnerships with the Digital Activation teams and CRM teams across SEA and EM.
• Responsible for sharing benchmarks for best-in-class consumer journey for the SEA eCommerce business in close partnership with EM CX teams
• Work with the CRM, CX and analytics digital experience team to collate and understand data and insights for optimization opportunities on all our own ecosystem touchpoints.
• Accurately follow the digital calendar but support in-season flexibility
• Ensure OTIF launch excellence and site walk-throughs, correct consumer journey on all launches, and site touch points – to mitigate/flag/escalate issues/defects/bugs to EM Digital Ops through the nominated ticketing system; responsible to monitor updates on resolution of the reported issue within the agreed SLA.
• Close collaboration with DBA/BA/CRM teams on comms plans, campaigns, content requirements, and with the CM teams (with the support of eCom Buying) pertinent to product.
• Supports any relevant project that may pertain, but not limited to Digital Consumer Experience.
• Work in an organized and structured manner that allows for the flexibility to manage adhoc tasks and requests that could range from providing status updates on campaign product launches and online readiness to last minute campaign changes"
• May need to support search engine optimization topics for the SEA eCommerce business in partnership with the EM SEO team

Key Relationships:

Internal

• SEA Brand team (DBA/BA/Membership, CM)
• SEA eCom Buying
• EM Digital Ops
• EM CRM
• EM CX
• EM Analytics

External

• eCommerce service providers

Knowledge, Skills, Experience and Abilities:

• Deep understanding of online consumer behavior and shopping experience
• Proven experience of planning campaigns and execution on digital products front ends
• Exposure to input to UI Design, UX research would be highly appreciated
• Experience in planning A/B testing would be highly appreciated

Requisite Education and Experience / Minimum Qualifications:

• 3-5 years of experience in digital commerce across owned web and owned app platforms, or marketplaces with understanding of online consumer behavior and shopping experience.
• Background in merchandising is a plus
• Excellent analytical, critical thinking and stakeholder management skills and experience using a range of tools
• Must have excellent diligence and be flexible and adaptable to change
• Able to work collaboratively across functional groups with excellent time management skills and keen sense of urgency
• Excellent presentation, written, and verbal skills
• Team player
• Adept in building and maintaining relationships in a matrix organization
• IT skills: Outlook and Word: Intermediate; Excel and PowerPoint; Bonus: graphic/image design abilities