Application Support Specialist

Why Join DAZN?
Joining DAZN in Hyderabad means being part of a cutting-edge sports streaming company in a vibrant tech hub. You’ll work alongside passionate, talented professionals on innovative projects that reach millions of fans worldwide. Hyderabad offers a dynamic work environment with a great balance of career growth and lifestyle. If you’re excited about shaping the future of live and on-demand sports entertainment, DAZN Hyderabad is the perfect place to make your mark and grow your career.

Department

61-416 - Technology - Hyderabad

Employment Type

Permanent - Full Time

Location

India - Hyderabad

Workplace type

Onsite

Key Responsibilities

Production Support and Incident Management

1. Provide support for web and mobile applications built on AEM platforms.
2. Investigate and resolve production issues across web, app, and backend
   systems.
3. Perform root cause analysis and implement preventive measures.
4. Monitor system health and ensure high availability.

Infrastructure and Platform Understanding:

1. Understand AEM architecture, web and mobile application flows.
2. Work with HTTP protocols, web servers, and application servers.
3. Support AWS infrastructure including environment configurations.
4. Troubleshoot CDN-related issues including Akamai caching and routing.
5. Work with VTMs/load balancers for traffic management.

Monitoring, Debugging and Security:

1. Analyse logs using Splunk, Coralogix, or similar log aggregation tools.
2. Support CI/CD deployments and troubleshooting using Jenkins.
3. Perform log analysis and proactive monitoring.
4. Support patching, upgrades, and security compliance activities.
5. Ensure adherence to security best practices (SSL, headers, vulnerabilities).
6. Collaborate with DevOps teams on deployments and environment issues.

Skills, Knowledge & Expertise

Education

• Bachelor’s degree in Computer Science, Engineering, or related field.

Experience

• 5+ years of experience in application support or platform engineering.
• Experience supporting enterprise-scale web and mobile platforms.

Technical Skills

• Strong understanding of AEM, web and mobile application architecture.
• Knowledge of HTTP, web servers, and app servers.
• Experience with AWS infrastructure and configurations.
• Understanding of Akamai/CDNs and caching strategies.
• Experience with VTMs or load balancers.
• Familiarity with DevOps practices and CI/CD pipelines.
• Hands-on experience with Splunk and log analysis.
• Strong experience with monitoring and observability tools such as New Relic,
• Coralogix, Splunk or similar platforms.
• Strong debugging and troubleshooting skills.

About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be. 

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop. 

DAZN VALUES – THE ‘HOW’ IN WHAT WE DO:  

Agility and creativity fuel growth and innovation, to Make It Happen. 

Prioritising what matters drives progress and positive outcomes, Focusing On Impact. 

Collective ambition builds optimism and success, in order to Win As One. 

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. 

If you’d like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.