Analyst II Product Support

PSA II - Roles and responsibilities

This is a full-time opportunity to be part of a very exciting team within the Site Reliability Organization. You will be supporting our Tech production support environment that runs on the latest technologies, platforms, and tools.

• Manage the tech production support tasks and activities as per laid down guidelines.
• Proactively monitor alerts and system performance for issues.
• Run Incident Management processes and Incident Command functions on high severity issues.
• Create or maintain operational runbooks.
• Establish feedback loops for discovered production patterns to ensure constant stability and drive iterative improvements.
• Support the engagement 24*7. Implies, you will be required to work in either morning, afternoon, or night shifts on rotation basis. You will also be required to work on weekends and holidays on rotation basis.
• Ensure activities in the shift are completed within SLA.
• Ensure proper takeover and handover of activities across shifts.
• Mentor junior team members.
• Articulates and drives discussions within the shift for problems and possible solutions.

Requirements
• 2 – 4 years of experience with a Bachelor's degree, preferably in Computer Science.
• Perform the role of a shift lead.
• Excellent verbal, written and interpersonal skills.
• Quick learner and a good team player with a positive attitude towards work.
• Proactively takes ownership of tasks.
• Work with minimal or no supervision.

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
· Build Championship Teams
· Obsessed with Fans
· Limitless Entrepreneurial Spirit
· Determined and Relentless Mindset