Account Manager

The Programme Manager is responsible for planning and delivery of the assigned sponsor programme or a component of a larger sponsor programme

Key Responsibilities:

• Support and lead at times, in design and detailed planning of the programme and strategies for delivery
• Work with the client to understand in detail the guest’s movements and ensure all information and operational planning documents are kept updated
• Update all itineraries, briefing documents and communications as and when changes occur
• Working with operations department plan and manage all programme elements including Hotel, Ticketing, F&B, Transport, Premiums, Print and Production, Onsite offices, Accreditation.
• Progressing all programme management team areas of responsibility until dedicated resources are on-boarded
• Develop guest experience in line with client aims and local market knowledge pre-event, and actively manage the guest experience onsite
• Develop and manage project timelines
• Advise clients on deadlines in timely manner
• Develop and manage relationships with venue managers and the Organising Committee
• Develop and manage relationships with suppliers
• Develop training / operational manuals to ensure the event team has thorough knowledge of all procedures
• Oversee all aspects of operational delivery
• Coordinate guest travel in partnership with a designated travel agency
• Budget management & reconciliation

This is not an exhaustive list, and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise:

• Fluent in English
• Proven experience in a hospitality programme management role
• Ideally experience within the global event industry
• Excellent organisational skills
• Strong time management skills with ability to meet strict deadlines
• Excellent client liaison skills
• Ability to delegate effectively and a willingness to lead by example
• Advanced computer & budgetary skills, Word, Office, Excel, PowerPoint
• Proactive, positive approach to all tasks and a high degree of reliability

Attributes:

• High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
• Flexible, enthusiastic, confident, outgoing
• Willing to roll sleeves up and get involved
• Passionate about sport, hospitality and delivery
• Able to work in a calm, kind and professional manner in a pressured environment
• Ability to prioritise a demanding workload