Workforce Transport Coordinator FIFA World Cup 26 All Host Cities

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Reporting organisationally to the Client Services Workforce Manager, the  Client Services Workforce Transport Coordinator will be a key member of the FIFA26 Event Transport team, and work in close collaboration with the Operational Services Team and other key individuals responsible for delivering Transport Operations.

The Workforce Transport Coordinator is responsible for the day-to-day delivery and coordination of transport operations for Workforce client groups based at the Workforce Hotel. This position ensures all shuttle, fleet, and bus services operate on schedule, provides accurate information to Workforce clients, and acts as the primary contact for any transport-related issues.

The main responsibilities and oversights of the  Client Services PMA Transport Coordinator FIFA World Cup 26™ include:   

• Oversee daily Workforce transport activities between the Workforce Hotel and tournament venues, ensuring all shuttle and scheduled services operate according to plan. 
• Prepare and update shuttle timetables, load zone layouts, and service frequency charts in alignment with the Daily Service Level Agreement (DSLA). 
• Review bookings in TMM / IFES, verifying that vehicles are correctly allocated and routes are reflected in real time. 
• Provide professional, polite, and informed support to all Workforce members regarding shuttle schedules, pick-up points, and route information. 
• Maintain up-to-date documentation for all Workforce transport services, including route maps, schedules, and hotel transport notices. 
• Monitor operations throughout the day and promptly report any issues (delays, vehicle problems, capacity concerns) to the Supervisor for resolution. 
• Conduct checks at hotel load zones to ensure vehicles are staged correctly, signage is in place, and staff follow operational procedures. 
• Collaborate with Venue Directors, Workforce Operations, and the Transport Operations Center (TROC) to ensure seamless communication and service delivery across all transport points. 

United States: Atlanta, GA; Boston, MA; Dallas, TX; Houston, TX; Kansas City, MO; Los Angeles, CA; Miami, FL; New York / New Jersey; Philadelphia, PA; San Francisco, CA; Seattle, WA

Mexico: Guadalajara, Jalisco; Mexico City; Monterrey, Nuevo León

Canada: Toronto, Ontario; Vancouver, British Columbia

Education & Qualifications

• Bachelor’s degree in Event Management, Transport Operations, Logistics, or Hospitality, or equivalent experience. 
• Knowledge of transport operations, guest services, or event logistics is an asset. 

Work Experience

• 1-2 years of experience in transport, hospitality, or event operations. 
• Experience working in a client-facing supervisory role within large-scale or high-profile events preferred. 
• Proven ability to coordinate logistics, and deliver service excellence under pressure. 
• Experience collaborating with security teams, hotels, and transport providers is advantageous. 
• Strong interpersonal skills, proactive communication, and confidence in decision-making. 
• Demonstrates the highest levels of integrity, professionalism, and commitment.  
• Positive attitude, patience, and persistence in problem-solving.  
• Strong cultural awareness and the ability to work in an international environment. 
• Client facing communication and guest services experience is a plus. 

Languages

• Fluent in English. Spanish and/or French proficiency is a plus
• Spanish and/or French proficiency is a strong advantage given the tri-host nature of the tournament (USA–Canada–Mexico).
• Additional languages spoken by global client groups are a plus.

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project).
• Comfortable working with planning software, mobility dashboards, and online collaboration tools.