Workforce Operations – FIFA World Cup 26™ (All Host Cities)

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The Workforce Operations role supports the delivery of uniform services for the FIFA World Cup 2026™, ensuring that thousands of volunteers and workforce members receive a smooth, well-organized, and memorable uniform collection experience. The main responsibilities include:

• Support the UDC Manager in daily uniform distribution operations, ensuring smooth execution of the workforce and volunteer uniform collection process.
• Manage product flow from receiving to storage to distribution, ensuring proper inventory tracking, replenishment cycles, and stock organization.
• Maintain accurate and timely inventory counts, escalating discrepancies and identifying restock needs.
• Coordinate logistics activities required for successful uniform distribution, including deliveries, storage arrangements, back-of-house preparation, and operational readiness.
• Oversee back-of-house orderliness, ensuring that uniforms, supplies, equipment, and materials remain organized, labeled, and easily accessible.
• Assist with operational planning, distribution schedules, workflow mapping, and staffing support to maximize efficiency and minimize wait times.
• Support training and onboarding of uniform center staff and volunteers, ensuring all personnel understand processes, product handling protocols, and customer-service expectations.
• Maintain excellent customer service standards, helping ensure a positive, professional, and welcoming experience for all workforce members collecting their tournament-time uniforms.
• Troubleshoot operational challenges, adapt to changing volume levels, and support problem-solving for daily distribution needs.
• Coordinate closely with the Uniforms Central HQ Team and FIFA Teamwear representatives to ensure alignment on inventory, product issues, reporting, and operational standards.
• Assist in uniform center reporting, documentation, and communication to ensure consistent updates across operational teams.

Education & Qualifications

• Bachelor’s degree in Event Operations, Logistics, Supply Chain Management, Sports Management, Business Administration, or a related field preferred. 
• Equivalent experience in distribution operations, event logistics, warehouse environments, or workforce operations will be considered. 
• Strong organizational skills and customer-service orientation are essential.

Work Experience

• Experience in large-scale event operations, warehouse or distribution center environments, workforce operations, logistics coordination, or inventory management. 
• Experience supervising staff or volunteers during high-volume operations is preferred. 
• Experience supporting major sports events or high-pressure operational environments is a plus.

Language

• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools