Wembley Stadium Tour Host - Casual

It's everyone's stadium...

At The FA, we are excited to offer an incredible opportunity for you to join our dynamic team and contribute to delivering an unforgettable experience to our visitors.

As the largest stadium in the UK and one of the world's most iconic venues, we take our guests behind the scenes of Wembley, showcasing areas reserved for the biggest names in music and sport.

We seek enthusiastic, engaging, and confident individuals to join us as Wembley Stadium Tour Hosts. As the face of the Wembley Stadium Tour, you'll be responsible for providing an exceptional guest experience, ensuring that visitors of all ages and group sizes enjoy a safe, informative, and entertaining tour.

What You'll Do?

• Engage and entertain - provide an engaging and memorable experience for visitors by delivering a mix of factual and entertaining tours.
• Customer interaction - ensure that all visitors receive a warm welcome and exemplary service throughout the tour.
• Ticket processing - efficiently check and process visitor tickets at the start of each tour.
• Health, safety, and security - follow all stadium-specific procedures to ensure the safety and security of all visitors.
• Commercial awareness - promote and upsell additional products or services, enhancing the overall visitor experience.
• Operational duties - perform opening and closing checks across the tour route to ensure all areas are ready for the day's visitors.
• Stay informed - keep up to date with events and activities at Wembley Stadium, including sporting and entertainment events, to enhance your tour delivery.
• Ad-hoc duties - support the Tours management team with any additional tasks as required.

What You'll Need?

• Energetic, enthusiastic, and passionate about delivering excellent customer service.
• Friendly, approachable, and able to connect with visitors from all backgrounds.
• Strong communication skills with the ability to present information clearly and confidently.
• Professional in appearance and demeanour.
• A positive 'can-do' attitude and the ability to adapt to changing situations.

Please note weekend and holiday period working is required. You will also be expected to commit to any additional training necessary for the role.

What's in it for you?

We pride ourselves in offering a competitive rate of pay as well as great opportunities to develop and grow in your role.

We are committed to ensuring everyone can flourish in their roles, and by doing this, we offer top-of-the-range facilities across two core business locations. We have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to have a world-class Elite Performance Centre, St. George's Park in Staffordshire which is an exceptional setting to develop and inspire high-performing England teams and leaders.

We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work.

We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application.

As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.