US Sports Trading Operations Operator

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

As a US Sports Trading Operations Operator you will be responsible for creating all the odds that our customers bet on, from American Football, Basketball, Baseball, and many more. 

This role involves @ least 10 night shifts per month 

Reporting to the Trading Operations Manager you will be part of the Live Betting Team that control prices whilst an event is going on to the Trading Performance Team who analyse and optimise our business practices to create the best and safest services for our customers. These insightful members of these teams create all the odds that our customers bet on from horse racing, football, rugby, cricket, tennis and many more.

If you want to find a new way to engage in the best sporting events of the year, the Gold Cup at Cheltenham or England in the World Cup, and enjoy working in a dynamic, challenging environment we have opportunities worldwide, available 24 hours a day, come and bring your energy and insights. For the good of entertainment. 

What you will do:

• Consistently deliver outstanding service to our internal and external customers and to ensure departmental KPIs are delivered.
• Creation and Settlement of non-feed driven sports and markets.
• Ensure betting opportunities, released by Trading, are made available on the specific channels
  and brands at the required moment in time.
• Ensure that all price changes and the delivery of events occur in a timely and accurate manner.
• Manage life cycle of events ensuring customer journey is best in class.
• Manage the workflow of events from trading through production to ensure they are displayed
  correctly, accurately and efficiently.
• Manage the Master data for Trading systems – template/league/sports/team creation
• Manage the content on the specific channels ensuring customers user experience is easy and
  efficient.
• Feed mapping
• Compliance For All US and RoW labels and accompanying processes
• New label activations, blacklisting and whitelisting of various Masterdata units.
• Handle customer service queries (mostly about settlement/potential incorrect settlement)
• Cover Trading Operations processes and workflows.
• Check the work of others to ensure that information is accurately inputted into all applications
  before the events are displayed to minimize errors and any customer impact.
• Recommend new technical enhancements to ensure we keep up with key competition
• Raising issues to relevant support teams
• System testing
• Adhere to departmental SLAs

Qualifications

• Knowledge of Trading platform and workflows within Trading.
• Passion and knowledge for US Sports and all sports in general.
• Relevant experience within the betting industry.
• An understanding and knowledge of the key policies, procedures, products and terms.
• Strong analytical and problem-solving skills.
• Strong communication skills with an excellent command of written and spoken English.
• Flexible with working hours, including night, evening shifts, public holidays and weekends to suit the business needs.
• Pro-active and a self-starter with positive attitude, with an ability to build bridges with various teams and departments.
• Ability to remain focused, deliver high quality work and meet deadlines even when under pressure.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• Generous group bonus scheme
• Hybrid working - 2 days in the office
• Private medical insurance
• Pension Scheme - matched to 6%
• Ability to buy and sell holiday
• Free subscription to wellbeing app Unmind
• Entain & Enhance days – 2 paid days off to focus on your professional or personal development
• Sharesave Scheme

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.  

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.