Trading Support Operator

Company Description

Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.

Job Description

As a Trading Support Operator you will be responsible for triaging issues raised to Trading Support and, where appropriate, escalating them to the appropriate teams..

Reporting to the Trading Support Manager you will be part of the Trading Support Incident Management team, who are the central hub and contact point for Trading issues across Entain global locations. 

What you will do

• Own issues on behalf of the Trading department.
• Carry out initial investigation using multiple tools and resources. Determine if the correct Trading process was followed and identify any errors made by 3rd Party feed providers.
• Escalate technical issues to the appropriate teams, ensuring the priority is clear.
• Determine and document the impact and scale of all incidents raised.
• Recognise patterns within known issues and suggest possible solutions.
• Ensure the Head of Trading Support is aware of all key issues and major incidents.
• Check/chase trading incident tickets daily to ensure the investigation work is progressing.
• Communicate issues, workarounds and downtimes to all relevant stakeholders and manage their expectations accordingly.
• Undertake Quality Assurance on our betting offer to ensure that we are providing an optimal service to our customers.
• Report any QA issues to the relevant team to achieve a speedy resolution.
• Handle sportsbook queries from customer facing teams.
• Liaise with 3rd Party feed providers on data errors and other issues that impact Trading.

Qualifications

• Degree level education would be preferable but is not a pre-requisite.
• Strong knowledge of Sports and/or Sports Betting.
• Solid ability in escalating issues in a concise and quick manner.
• Strong communication skills (Verbal, written and presentation) .
• Ability to summarise complex data in a succinct and easy to understand manner.
• Calm under pressure and the ability to prioritise key tasks.
• Highly motivated and organised.
• Previous experience of triaging/investigating issues would be a plus.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated. 

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.