Trading Operations Associate

As a Trading Operations Associate, you will be responsible for the Operational Management of the Pre-Live & In-Play Fanatics Betting & Gaming Sportsbook product. Responsibilities will include event settlement, the management of Retail & Online Incident and working closely with Customer Operations, content and other customer facing teams, ensuring a 1st class Betting Experience.

The successful candidate does not need previous Trading experience but should be able to demonstrate a keen eye for detail and the ability to work well under pressure. This role is ideal for a candidate looking to begin a career working within a Sports Trading Department.

This is a hybrid position, based out of our Leeds or Dublin office. The shift for this role is 5:30AM - 1:30PM UK time.

Responsibilities

• Reaction and management of internal and 3rd Party incident for both Retail and Online products. Liaising with customer facing departments to ensure quick resolution and minimal customer impact.
• Ensuring Customer facing product is proactively monitored and maintained to the highest standard. This Includes event signposting, resolving customer queries and ensuring scoreboard information is accurate
• Maintain a ‘Customer First' continuous improvement mindset.
• Collaborating internally and externally to improve the Sportsbook product.
• Ensuring strong 3rd Party relationships as part of this.
• Accurate and timely Settlement of markets across the Sportsbook.
• Scheduling and Booking of all Sporting events – Working with the wider Trading department to ensure the In-Play product is optimised each day.
• Assisting in the maintenance and analysis of Operational performance reporting linked to Customer First KPIs.
• In order to be successful in this role, a real passion for Sports, and an inherent understanding of what Sports fans want in order to be entertained is crucial. The position involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar

Experience and Skills

• Entry Level Position
• Team-first mentality, with a willingness to do what it takes to get the job done and effectively work cross-functionally across different teams at FBG and the larger Fanatics organization.
• Excellent time management, good attention to detail and the ability to prioritise effectively.
• Competitive and highly motivated with a ‘can do' attitude. Ability to use own initiative.
• Excellent communications skills and an outgoing personality.
• Able to operate effectively within a team and as an individual.
• Consistently Excellent under pressure and able to work to tight deadlines.
• Good organisational skills.
• Open to regular travel to events and other Fanatics offices for various offsite and team meetings

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.