Trading Escalations Operator

Company Description

Sports betting, gaming and interactive entertainment is changing, and we're leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further. With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it's your game. So let's win together.



Job Description

As a Trading Escalation Operator you will be responsible for investigating any issues related to bets that may have occurred.

Reporting to the the Trading Escalations Manager, you will be part of the Trading Escalations team, who are responsible for finding the root cause and resolving these issues.

Are you ready to launch a winning career?

What you will do

• Adjusting customers' bets/accounts when an error has been confirmed. This can include resettlements, palps and/or bet cancellations. 
• Carrying out investigations in order to find the root of the problem that caused the error.
• Ensuring all escalations are carried out consistently and fairly, with a focus on improving the customer experience. 
• Ensuring international regulations are followed when carrying out escalations. 
• Logging and documenting all errors, highlighting common issues and overall cost/impact to the appropriate individuals/teams. 

Qualifications

• Experience working in the sports-betting industry.
• Strong communication skills.
• Solid ability in escalating issues in a concise and quick manner.
• Good experience with Microsoft Excel.
• Flexibility to work various shift patterns, including 4-5 night shifts per month.

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like

• A regular bonus
• Healthcare support
• A stake in our success through our ShareSave scheme
• Great development opportunities
• Wellbeing support, and so much more.

And outside of this, you'll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

At Entain, we do what's right. It's one of our core values and that's why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.