Tournament Operations Event Roles FIFA World Cup 26 Kansas City

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

We are seeking Tournament Operations Talent to support venue readiness, match-day operations, and live event delivery across stadiums and event sites in each Host City. This role plays a key part in executing a world-class global sporting event in a fast-paced, high-performance environment.

Assignments will be based on operational needs and individual experience.

Key Responsibilities

• Support venue setup, readiness, and daily operations
• Assist with match-day and event-day execution
• Coordinate staff, volunteers, vendors, and internal teams
• Manage workflows within assigned zones or functions
• Support crowd flow, access control, and entry operations
• Ensure facilities and infrastructure meet operational standards
• Deliver high-quality guest and fan experiences
• Address operational issues and escalate as needed
• Maintain compliance with safety, security, and event protocols
• Collaborate cross-functionally to ensure smooth event delivery

Functional Areas
Access, Accreditation & Ticketing

• Access Management
• Accreditation
• Ticketing

Broadcast, Media & Content

• Broadcast Operations & Services
• Communications
• Content Services
• Language Services
• Media Operations & Services

Commercial & Partnerships

• Licensing & Retail
• Partnership Rights Delivery
• Venue Business Strategy

Fan, Hospitality & Guest Operations

• Accommodation
• Fan Operations (including FIFA Fan Festival)
• Guest Operations
• Hospitality
• Catering

Safety, Security & Government

• Government Engagement
• Safety & Security

Team & Competition Services

• Competition Management
• Team Services

Transportation & Movement

• Arrivals & Departures
• Event Transport
• Venue Transport & Mobility
• Fleet Management
• Client Services

Venue & Event Operations

• Ceremonies
• Dressing & Signage
• Stadium Entertainment
• Venue Management

Workforce & Volunteer Operations

• Volunteer Management
• Workforce Management

Offsite Assignments
Some roles may support off-site operations, including:
Airports, hotels, and team base camps
Fan zones and public viewing events
Accreditation and uniform distribution centers
Media and broadcast centers (IBC/MPC)
Transport hubs, fleet operations, and warehouses
Workforce and volunteer centers
VIP and hospitality locations
Host city coordination and stakeholder operations

Qualifications

• Previous experience in event operations, logistics, hospitality, or a related field preferred
• Ability to work in fast-paced, dynamic environments
• Strong communication and teamwork skills
• Highly organized with strong attention to detail
• Flexible availability, including evenings, weekends, and event days
• Ability to stand, walk, and work on-site for extended periods

Work Conditions

• Based in Miami, with work across multiple venues and sites
• Tournament-time role with variable hours based on event schedules
• May require early mornings, late nights, and extended shifts