Tour and Museum Team Manager

The Role

We are looking for aTour and Museum Team Manager to be responsible for delivering and improving our stadium tours, museum, and photo operations, ensuring a top-tier supporter experience. Reporting to the Tour and Museum Operations Manager, you will also support commercial and strategic goals across sales, service, team management, cost control, and travel trade growth.

Who we are

Your day-to-day

• Provide operational leadership - you will manage the day-to-day delivery of stadium tours, museum, and VIP experiences, ensuring smooth operations, seasonal updates, stock control, and high guest satisfaction
  
• Deliver strategic support and growth - you'll work with the Operations Manager to increase footfall, drive product improvements, and support e-commerce and travel trade growth
  
• Oversee sales and financial performance - you will support the achievement of revenue, profit, and CAPEX targets and you'll monitor budget, P&L, and cost efficiency
  
• Lead and inspire a team - you'll lead and develop a team of Coordinators and casual staff, ensuring strong performance, engagement, and succession planning in a fast-paced environment
  
• Champion supporter experience - you will take pride in the delivery of best-in-class experiences across all tour offerings, and you'll maintain high standards and exceptional performance across TripAdvisor, Google, and VisitEngland
  
• Uphold compliance and safety - you'll uphold all health, safety, and compliance standards, including first aid and security procedures
  
• Collaborate with colleagues across our club - you will proactively build strong relationships across Retail, our wider club, and external partners, and you'll actively participate in industry networking and benchmarking

What we are looking for

• Industry expert - you'll have a deep understanding of either the sports or leisure industry and know how to apply your experience to a fast paced, high turnover environment
• Operational management - you will have a track record in managing day-to-day operations and be able to develop and deliver amazing product experiences
• Inspiring coaching skills - you're a trusted leader and enjoy mentoring and motivating wider teams
• Best-in-class organisational skills - you are adept at managing team schedules and resources on a day-to-day basis
• Commercially aware mindset - you keep your finger on the pulse and proactively make suggestions which drive improvements through increasing sales and profitability
• Flexible attitude - you've got the ability to adapt to new situations and can tailor your approach to suit a range of challenges
• Dedicated team player- you're able to proactively collaborate with both your immediate and wider club colleagues

Why choose us

At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:

• An exciting reward and recognition scheme
• Generous holiday allowance which increases with your length of service
• Great internal learning and development programmes
• A flexible hybrid working model
• Priority access to apply for match tickets
• A competitive health and wellbeing benefits package
• A leading Employee Assistance Programme
• Great discounts with some of our Partners

Arsenal for Everyone

Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch. 

Disability Confident Leader

We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.

We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.

Application Closing Date - Monday 11th August 2025

Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.

Good luck!