Ticketing Systems, Center & Stadium Operations – FIFA World Cup 26™ (All Host Cities)

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

The Ticketing Systems, Center & Stadium Operations workforce is responsible for delivering all operational, technical, and customer-facing ticketing services across Host Cities, Ticketing Centers, Corporate Ticketing Centers, and World Cup stadiums. The main responsibilities include:

Stadium Ticketing Operations (Stadium Manager & Assistant Manager)

• Lead or support the full delivery of stadium ticketing operations at assigned FIFA World Cup 26™ competition venues.
• Conduct all pre-tournament infrastructure, hardware, overlay, technology, and equipment setup and testing.
• Validate stadium seating maps vs ticketing system (seat kills, obstructed views, flows, ADA plans, signage accuracy).
• Execute matchday and non-matchday ticketing operations, including Ticket Offices, Ticket Resolution Points, Guest Service locations, and turnstiles.
• Manage and deliver training for all ticketing staff, including volunteers, resolution assistants, turnstile operators, and dependent FAs (SEC, FAO, etc.).
• Provide world-class customer service for all spectators, guests, affiliates, and partners.
• Complete all pre-match and post-match operational reporting and documentation.
• Serve as escalation point for matchday ticketing challenges, system issues, and customer matters.
• Liaise with Ticketing HQ to ensure alignment on operations, reporting, and incident management.
• Deputize for the Stadium Ticketing Manager (Assistant Manager role).

Electronic Access Control Operations (EAC Specialist)

• Collaborate with and support the Electronic Access Control provider at the stadium.
• Validate configuration and operational readiness of all EAC systems (turnstiles, handhelds, ADA units).
• Conduct MD-1 and MD system testing and oversee troubleshooting of all equipment.
• Deliver training to staff, operators, and dependent FAs on correct access control procedures.
• Monitor and validate operational interfaces, data flows, event logs, and reporting outputs.
• Follow up on test results, ensure outstanding items are resolved, and maintain readiness for matchday.
• Support general stadium ticketing operations during both Match Days and non-Match Days.
• Participate in live-operation monitoring during matches to ensure stable access control performance.

Ticketing Infrastructure & Logistics (Infrastructure & Logistics Specialist)

• Deliver all stadium ticketing facilities and infrastructure in accordance with FIFA technical specifications.
• Review designs, hardware requirements, overlay plans, and IT equipment needs to ensure accurate implementation.
• Support revisions of ticketing facility documentation (drawings, requirements, policies, procedures).
• Plan, install, and oversee FF&E, overlay, signage, technology, and physical infrastructure setup in all ticketing facilities.
• Implement logistics strategy for all ticketing equipment and materials within the assigned Host City.
• Report installation and readiness status to Ticketing HQ.
• Support stadium preparations for Match Day operations including ticketing technology and customer solutions.
• Assist with Match Day customer ticket issue resolution and mobile ticketing project requirements.

Corporate Ticketing Center Operations (FCTC Manager & Assistant Manager)

• Lead the full operation of the assigned FIFA Corporate Ticketing Center located in the Host City hotel.
• Manage facility setup, equipment readiness, operational testing, and staff training prior to opening.
• Implement operational processes tailored to group sales and corporate customers.
• Oversee daily ticket printing, customer service, issue resolution, and reception processes.
• Manage workforce planning, scheduling, and volunteer coordination.
• Produce daily operational reports and ensure performance KPIs are met.
• Serve as the primary point of contact for customer escalations and Ticketing HQ.
• Provide stadium support to venue teams during tournament time.

FCTC Assistant Manager

• Act as deputy to the FCTC Manager, supporting all operational, customer service, and administrative tasks.
• Assist with setup, testing, equipment readiness, and facility coordination.
• Deliver staff training and provide operational guidance to coordinators and volunteers.
• Support customer escalations, operational reporting, and daily opening/closing procedures.
• Provide stadium team support as required during the tournament.

Education & Qualifications

• Bachelor’s degree in Business, IT, Event Management, Operations, Sports Management, or related field preferred.
• Technical training or certification in access control, event technology, or customer operations is advantageous.
• Equivalent experience in ticketing, stadium operations, or event delivery accepted.

Work Experience

• Prior experience in ticketing operations, stadium operations, event logistics, or access control systems preferred.
• Experience managing customer service operations, technology-enabled systems, or large-scale event infrastructure.
• Experience leading teams, volunteers, or operational workforces in high-pressure environments.
• Experience working with large sporting events, ticketing centers, or high-volume customer operations is a strong plus.

Language

• Fluent in English required
• Spanish and/or French proficiency is a plus

Technology

• Strong proficiency in MS Office, Microsoft Teams, and digital operational tools.
• Familiarity with ticketing software platforms, customer service systems, and operational reporting tools.
• Technical understanding of EAC systems (turnstiles, handheld scanners, RFID/NFC access systems).
• Ability to interpret venue maps, seating systems, and digital ticketing workflows.
• Comfort with troubleshooting hardware, software, connectivity, and system configuration.