Ticketing System Manager

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Please submit your CV in English, as it will be reviewed by an international team.

Reporting to Senior Ticketing Operations Manager, and working alongside the FIFA Ticketing team in Zurich, the Ticketing System Manager configures the ticketing system to ensure best in class solutions are available to sell and manage tickets for the FIFA Women's World Cup 2027. The role offers support to ticketing system users, promotes the use of information management systems and carries out quality assurance measures.

KEY RESPONSIBILITIES

Managing the configuration of the ticketing system to offer frontend and backend solutions for ticketing system users, B2C and B2B clients
· Coordinate backend operations in the ticketing system such as batch processes
· Coordinate 1st level support and liaise with the FIFA Ticketing team and the service provider for 2nd and 3rd level support
· Consult ticketing system users, review and prepare user manuals
· Conduct functional and user acceptance tests of frontend and backend solutions including for ticketing system improvements
· Manage regular meetings, trainings and other forms of learning/collaboration opportunities to support the local ticketing team in using the ticketing solution
· Carry out quality assurance measurers to ensure error-free delivery of ticketing system solutions
· Promote the use and continuous improvement of information and knowledge management systems
· Support general ticketing operations for FIFA events

Education

• Bachelor’s degree or equivalent level of education.

Experience

• Strong experience in operating / managing ticketing systems

• Proven experience working in similar roles at big scale sporting events

• Experience working in international and multicultural environments

Skills & Competencies

• Strong ability to work effectively within cross-functional teams.

• Detail-oriented, with focus on delivering high-quality projects.

• Excellent communication skills, both within and across multiple functional areas.

Certifications & Requirements

Languages: Fluent in English and Portuguese
· Right to work in Brazil
· Fluent in English (spoken and written)
· Fluent in Portuguese (spoken and written)
· Ability to re-locate to Rio de Janeiro.