Ticketing Stadium Operations Manager

FIFA has established a Local FIFA Subsidiary in Brazil to work together with FIFA Zurich to deliver the biggest women’s sporting event in the world, the FIFA Women’s World Cup 2027™ (“FWWC2027”) that for the first time ever, is hosted in South America in Brazil. Now is your time to be part of the workforce that is creating this unique and unforgettable experience.

Please submit your CV in English, as it will be reviewed by an international team.

Reporting organizationally to the Senior Ticketing Operations Manager, the Ticketing Stadium Operations Manager will be a key member of the FIFA27 Ticketing team, and work in close collaboration with the Senior Ticketing Operations Manager in Zurich as well as other key individuals responsible for delivering the Ticketing operation at the stadium for the FIFA Women’s World Cup Brazil 2027.

KEY RESPONSIBILITIES

• Assist in the definition of overarching and stadium specific ticketing operations concepts
• Liaise with other Ticketing and non-Ticketing functions to plan and deliver required stadium ticketing infrastructure, technology, equipment and security
• Liaise with other Ticketing and non-Ticketing functions to ensure all plans are refined and integrated into stadium ticket operations planning, including; stadium seating configuration, spectator flows, Electronic Access Control procedures, customer journeys and wider venue operational plans
• Define and develop stadium ticketing operational policies and procedures
• Define and develop stadium ticketing issue resolution processes
• Liaise with providers and subject matter experts to configure all ticketing systems for use during tournament operations
• Assist in the development and execution of stadium ticketing workforce planning, including; role definition, recruitment, rostering, uniform and catering
• Design and deliver a world class training programme for stadium ticketing staff, contractors and volunteers, including; training needs analysis, session plans, learning aids, e-learning and training logistics
• Ensure two-way communication and engagement with FIFA departments and Host City venue teams to ensure all ticketing requirements and operational plans are clearly communicated and understood
• Plan and deliver Ticketing HQ operations support for venue teams during tournament time
• Support general ticketing operations for other FIFA events as required

Education

• Bachelor’s degree or equivalent level of education.

Experience

• Customer oriented, strong communication skills, flexible, efficient and accountable team player
• Solid Ticketing Operations experience – ideally in a stadium or large venue and international sporting events

Skills & Competencies

• Proficient in MS Office (Excel, Word, PowerPoint, Sharepoint, Teams, Visio & Project) and planning software and online collaboration tools
• Experience in designing and delivering face to face and online training
• Experience in managing large projects with multiple workstreams and stakeholders 
• Experience in delivering world class customer service
• Knowledge of Ticketing and Electronic Access Control systems
• Knowledge of e-learning design systems is preferred
• Ability to work independently, managing multiple priorities
• Ability to coordinate across internal functional areas as well as external stakeholders
• Ability to adapt to working with different environment and time zones

Certifications & Requirements

• Willingness to travel to host cities
• Availability to work extended hours during test events and tournament time
• Experience working in international, multicultural environments preferred.
• Languages: Fluent in English and Portuguese. Proficiency in additional languages is valued
• Right to work in Brazil
• Fluent in English (spoken and written)
• Fluent in Portuguese (spoken and written)
• Ability to re-locate to Rio de Janeiro.