Ticket Writer Part Time

As a Ticket Writer at Fanatics Betting & Gaming (FBG), you will be responsible for processing wagers on sporting events in our Fanatics Sportsbook. You are here to assist customers by explaining betting options, issuing tickets, and handling payouts. This role requires accuracy, attention to detail, cash handling experience and strong customer service skills. 

Job Description

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Responsibilities: 

Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at the sportsbook

Writes tickets and processes cash winning tickets

Counts cash at the beginning and end of each shift

Adhere to all rules and regulations set forth by Iowa Lottery and the sportsbook

Become familiar with entire bet offering and be able to answer questions about the offering with confidence

Work to resolve customer questions/disputes/complaints and escalate to direct supervisor when needed

Have a positive attitude that helps ensure a great work environment

Ensure all customers are made to feel welcome at all times and provide friendly service

Show patience with customers who do not wager regularly; take the time to explain how wagering works

Calls for MTL support when writing bets requiring MTL paperwork

Ensure that all necessary paperwork/documentation is filled out accordingly to company policy

Other duties assigned

Adhere to uniform policy and ensures a clean and neat presentation

Minimum Requirements

Must have basic computer knowledge

General sports and sports betting knowledge preferred, but not necessary

Must have a minimum of 1 year of cash handling experience in a work setting

21+ years of age or older

Must be able to obtain a Gaming License from the Iowa lottery

Must be able to provide a high level of customer service in a very fast pace environment

Present yourself in a professional and polite manner

Strong communication skills, both written and verbal

Must be able to work a flexible schedule including nights, weekends and holidays

Essential Functions/Exposures:

Ability to do simple math

Must be able to stand for extended periods of time

Must be able to lift, pull or push 25 lbs.

Must be able to twist, bend or reach with no significant boundaries

 The pay rate for this position is $16/hr. 

no visa sponsorship available

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.