Technology Support Analyst

ABOUT LIV GOLF

HISTORY

Founded in 2021 and officially launched in 2022 with the eight-event LIV Golf Invitational Series, 2025 was our third 14-event season as the LIV Golf League.

The format respects golf’s history and traditions with updates for modern-day sports fans; four days, 72 holes, no cut, shotgun start, and simultaneous Team and Individual competitions, offering a faster tournament that drives engaging storylines and offers an immersive fan experience. The League’s award-winning events, each wholly owned and operated by LIV Golf and broadcast to over 900 million homes across 200 international territories, showcase world-class competition happening at LIV Golf’s 14 global events. Music entertainment, food, live concerts, family-friendly activations and offer a festival-like atmosphere. A two-time winner of the World’s Best Golf Event from the World Golf Awards and a Sports Business Awards Finalist for Sports Event of the Year, our signature hospitality, inclusive atmosphere, quality food and beverage offerings, post-play concerts have helped LIV Golf have helped build record-breaking attendance at events worldwide.

LIV Golf continues to expand its reach by bringing the League to new and returning markets featuring some of the most iconic venues in the world. It has also introduced free agency to professional golf, integrating end-of-season player promotion and relegation, team trades and off-season roster movement that drive year-round fan engagement, embraced by many of the world’s most popular sports.

Away from the entertainment on the course, LIV Golf is dedicated to enhancing the well-being of the communities it visits through its ground-breaking social impact and sustainability strategy. Named a 2024 Most Impactful award winner by Front Office Sports for utilising its platform to make a positive impact on and off the course, in local communities around the globe, the League is committed to giving back and improving the world through golf.

Role Objective 

The Technology Support Specialist will be the first line of contact for LIV Golf’s technology support needs during US business hours, providing 1st line and some 2nd line support for staff and contractors. This role requires close collaboration with UK and NYC IT teams to maintain high-quality service, ensuring minimal disruption to end-user operations. Complex issues will be escalated to the Support Lead or external partners when necessary.

Responsibilities 

• Work together with the Technology teams in UK and US to create the best possible customer experience for all of our end users  

• Respond to requests for support from end users, ensuring the requests are recorded in the ticketing system and people are helped within the established SLAs 

• Maintain and update IT equipment and software inventory, ensuring the asset register is current, and work with Finance for procurement needs. 

• Receive equipment and set up, configure, and issue to staff 

• Report possible long-term solutions if identified to ensure tasks can be automated when possible and reduce workload to the team 

• Onboard and offboard new hires and leavers of technology assets and access.

• Document technical issues and solutions in a knowledge base.  

• Provide training and support to end-users on IT systems and applications.  

• Manage and maintain IT asset inventory.  

• Participate in IT projects and initiatives.  

• Implement and enforce IT security policies and procedures.  

• Collaborate with third-party vendors to resolve complex issues. 

  Experience

• 1-3+ years’ experience in Microsoft Office 365 administration, including user management, SharePoint, and OneDrive, as well as Google Workspace administration. 

• Experience with Windows laptops and Apple MacBooks (OS troubleshooting, basic repairs) is required

• Experience with IAM technologies like single sign-on and multi-factor authentication is advantageous. 

• Experience with cloud platforms (e.g. Azure, Google Cloud), virtualization technologies (e.g., VMware, Hyper-V), scripting languages (e.g., PowerShell, Python), mobile device management (MDM) solutions, VoIP systems, ticketing systems (e.g., Jira, Zendesk), cyber security best practices, backup and recovery solutions, network monitoring tools, Microsoft 365 and Google Workspace administration, endpoint protection solutions, M365 administration, Entra, Exchange etc.

• Must have experience with A/V setup and maintenance.

• Prior experience supporting enterprise Printers. 

Required Skills 

• Proven self-starter and organised, ability to multitask 

• Excellent written and verbal communication skills 

• Great attention to detail 

• Excellent organizational and time management skills 

• Quick decision-making skills 

• Excellent Interpersonal skills, great customer service attitude 

• Proven ability to build strong working relationships across all levels of the business 

• Proven ability to maintain confidentiality and act with discretion and diplomacy 

• Strong work ethic with the ability to work unsupervised 

LIV Golf is an equal opportunity employer that is committed to diversity and inclusion in the workplace and the equal treatment of all current and prospective employees.

We prohibit discrimination and harassment of any kind based on age, gender, disability, religion or belief, sexual orientation, marital status, pregnancy, race, ethnicity, or any other status protected by the laws or regulations where we operate. This policy applies to all employment practices within our organisation, including hiring, recruiting, promotion, termination, leave of absence, compensation, benefits, training, and apprenticeships.

LIV Golf Investments makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Compensation Range: $65K - $78K