System Support Engineer

A bit about us

Genius Sports is at the forefront of the sports technology landscape, delivering real-time data and innovative digital solutions that connect sports, brands, and fans worldwide. From data capture to distribution, we are an integral partner to sports leagues and federations—including the NFL, English Premier League, FIBA, and NCAA—ensuring that critical data and cutting-edge products reach millions of users.

If you want to be part of a passionate global team shaping the future of sports entertainment, then come and join us. We foster an environment where creativity, collaboration, and continuous learning drive innovation for our partners and end-users.

The Role: System Support Engineer

We are seeking a results-oriented, operationally focused events engineer to provide front-line technical support and troubleshooting for our tracking and video augmentation products. You will communicate across teams and have the opportunity to work within multiple systems, analyzing, identifying and resolving issues to help ensure efficiency for several groups. This role works primarily during non-traditional hours for live sporting events.

What You'll Do:

• Alert response from automated systems and internal users

• Coordination of incident response for live disruption of services

• Perform root cause analysis on incidents using Unix tooling, log analysis, service debugging

• Manage communication with key stakeholders

• Design and implement robust alerting for all of the services tied to delivery of external services

• Follow-up with engineering, operations, and account management groups

• Participate in an on-call rotation that emphasizes eliminating repeating escalations

Qualifications:

• Working evening, weekend, and holiday hours (Around live sporting schedules)

• Operational experience with real-time systems under Service Level Agreements (SLAs)

• Experience configuring, diagnosing, and troubleshooting computer services in Windows or Unix environments

• Critical thinking skills in software systems diagnosis under time pressure

• 4-year university degree or 2+ years technical work experience

• Working knowledge of networking systems and hardware installation

• Experience using DevOps tools like Grafana, Ansible, Docker or Prometheus

• Experience with log file analysis tools (Grep, Elasticsearch, Kibana, Grafana, Datadog)

• Knowledge or experience working with cloud computing (e.g., Amazon Web Services)

• Self-starter based on provided written documentation and training

• An appetite to learn and grow from every incident

• Process-orientation, creative problem solving

• Written communication style focused on concision, clarity, and clear next steps

• Good documentation habits

Preferred Qualifications:

• Experience with command line tools in Linux or Unix

• Experience with scripting in languages like Python, Unix shell, or JavaScript/TypeScript

• Experience with SQL

• Familiarity with modern camera features: aperture, f-stop, ISO, HDR, frame-rate, depth of field, and focus

• Experience working in live sports

• Availability to travel domestically and internationally

As a general approach, we interview for aptitude over specific technologies or programming languages. Please be prepared to speak to anything listed on your resume or in your portfolio.

Our Work Environment and What You Will Benefit From:

• Work on cutting-edge products for major professional sports leagues and teams.

• Team-oriented engineering practices (readable, maintainable, and efficient code).

• Flat hierarchy and collaborative management led by experienced and strong technical leads.

• Innovative and dynamic environment, which encourages self-development and opportunities to make an impact.

• Multicultural team with employees based across several countries (e.g., Switzerland, Columbia, Denmark, France, United States).

How we work:
Genius will be returning to the office; this will give you the opportunity to work collaboratively face-to-face with colleagues in our Lausanne office.

Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organization and continue to invest in our highly talented and diverse team of Geniuses. 

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender reassignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.