Supervisor, Transport Client Services Referees, FIFA World Cup 26™ - Dallas

At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Support the Manager, Transport Client Services – Referees by acting as the operational deputy for all referee transport at the Referees Base Camp Hotel (RBCH). Lead the Senior Coordinators, Coordinators, and transport crew, ensuring full coverage, clear tasking, and daily readiness. 

Oversee all referee-dedicated vehicles and drivers, including briefings, schedules, fuelling, cleaning, compliance, and issue resolution. Maintain constant line-of-sight on daily movements, ensuring vehicles are prepared and positioned well ahead of departures. 

Manage transport operations at the training site, including vehicle flow, parking coordination for all client groups, and upkeep of signage and infrastructure. Resolve operational issues promptly and escalate major incidents immediately. 

Provide daily reporting to the Manager, capturing movements, delays, incidents, and key risks. Ensure accurate communication flow, operational discipline, and delivery of services to FIFA standards. 

The key responsibilities and oversights of the Supervisor, Transport Client Services Referee for FIFA World Cup 26™ include:
Leadership and Team Oversight:

• Supporting the Manager, Transport Client Services – Referees, ensuring continuity of leadership in daily operations and during periods when the Manager is offsite. 
• Lead a team of Senior Coordinators and Coordinators at the Referees Base Camp Hotel RBCH. 
• Provide ongoing coaching, tasking, and performance oversight to all transport crew assigned to referee operations. 
• Manage daily schedules, rotations, breaks, and welfare for all assigned staff, maintaining constant operational coverage. 

Strategic and Operational Delivery:

• Implement the Transport Client Services strategic plan and DSLA expectations at the hotel and training site. 
• Oversee all referee-dedicated vehicles and drivers, ensuring line-of-sight across readiness, daily allocation, vehicle flows, and operational discipline. 
• Coordinate closely with Fleet, Bus Operations, AND, Venue Operations, Security, and other functional areas to ensure seamless execution of referee movements. 

Cross-FA Coordination:

• Act as a core contact for the Referees Liaison Officer (RLO), Referees Security Liaison Officer (RSLO), and TSV logistics counterparts. 
• Align with the RLO and RSLO on daily requirements, priorities, contingencies, and emerging requests. 
• Support bubble-to-bubble protocols and RSA procedures through close coordination with RSLO and Fleet. 
• Ensure referee load zones at all sites always remain protected and available. 

Vehicle and Driver Management:

• Lead daily driver briefings covering movement timings, route plans, expectations, and operational updates. 
• Ensure all drivers are briefed, prepared, and on standby well ahead of departures. 
• Monitor compliance with all referee transport policies, procedures, and vehicle standards. 
• Liaising with Fleet/Bus management to resolve any maintenance issues quickly. 
• Support drivers with any queries or operational challenges throughout the day. 

Training Site Oversight:

• Oversee the full transport operation at the RBCTS, including load zone management, vehicle flow, client group parking oversight, and stakeholder coordination. 
• Ensure the transport infrastructure, signage, and traffic-flow measures are in place before first use and maintained throughout the tournament. 
• Manage and resolve all transport-related issues or incidents at the training site.

Operational Reporting & Escalations:

• Provide concise daily reporting to the Manager, Transport Client Services – Referees, including key movements, issues, delays, and escalations. 
• Immediately escalate any major incidents, safety concerns, or service impacts to the Manager and relevant FAs. 
• Support data tracking and operational logs as required to align with tournament DSLA and post-event reporting. 

Availability
Transport Client Services Referee Supervisors must be available for the following contractual period:

• Approximately January through July 24, 2026

Education & Qualifications

• Bachelor's degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position.

Work Experience

• Minimum of two (2) years transport work experience: preferably within the major football or sport event, or one (1) year of experience as a Client Transport Manager or similar role; ideally more than one world class sport event (e.g. FIFA World Cup and / or Olympic Games, regional football tournaments, etc.). 
• Experience of working with Workforce, or similar client groups, with a good understanding of their needs and requirements and the criticality of ensuring the transport services operate seamlessly. 
• Experience working in multi-functional event organisations and in dynamic and fast paced environments.  
• Experience of event transport planning including bus operations.  
• Experience leading a team and proven project delivery experience. 
• Experience and knowledge of Workforce transport requirements is an advantage. 

Skills: 

• Strong interpersonal skills essential. An ability to work effectively as part of an existing team and communicate effectively with both internal and external parties. 
• Ability to operate in a dynamic working environment, handling multiple tasks and deadlines and adapting to the developing needs and demands of the organisation. 
• Strong ability to build working relationships with other departments with robust communication, negotiation and stakeholder management skills. 
• Excellent project management skills with an ability to prioritise tasks and co-ordinate activities. 
• Detail orientated and solution focused. 
• Excellent written English skills with relevant skills to produce quality, high-standard documents. 
• Good knowledge of administration and management principles. 
• Ability to prioritise client’s needs, authority requirements and FIFA regulations. 
• Highly collaborative and a team player. 
• Ability to work well under pressure and adapt appropriately in a calm and professional manner. 
• Flexibility when faced with ambiguity or constant change. 
• Positive attitude, patience, and persistence. 
• Inter-cultural competence and sensitivity. 
• Displays the highest levels of integrity and commitment. 

Languages

• Fluent in English (written and spoken)
• Spanish and/or French proficiency is a plus

Technology

• Strong IT Skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools.