Supervisor, Retail Sportsbook

As a Supervisor, Retail Sportsbook at Fanatics Betting & Gaming (FBG), your responsibilities will encompass overseeing various aspects of daily retail operations, including assisting the General Manager with devising strategies to enhance efficiency, profitability, and customer satisfaction.

Experience

• Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations
• Monitors all monies being wagered
• Approves or denies wagers from guests in conjunction with the Risk and Trading team
• Maintains Sportsbook vault
• Conducts sweeps/bankroll increases on cashier drawers as necessary
• Monitors performance, conducts basic maintenance, and customer experience on kiosks
• Handles escalated guest disputes in the Sportsbook
• Reports issues and discrepancies to management immediately
• Advises management of any operational concerns
• Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned
• Enforces Company's Standard Operating Procedures
• Maintains high visibility throughout the Sportsbook
• Provides outstanding customer service in a timely manner to both guests and fellow employees
• Performs other duties as assigned

Qualifications

• Must have basic computer knowledge
• General Sports and Sports Betting knowledge preferred, but not necessary
• Must have a minimum of 1 years of cash handling experience in a work setting
• 21+ years of age or older
• Must be able to obtain a Gaming License
• Must be able to provide a high level of customer service in a very fast paced environment
• Present yourself in a professional manner
• Strong communication skills, both written and verbal
• Ability to do simple math
• Must be able to stand for extended periods of time
• Must be able to work a flexible schedule including nights, weekends and holidays

The pay rate for this full-time role is $23 an hour & is a benefits eligible position. This role is not eligible for the Fanatics Betting and Gaming annual bonus program or an equity award.

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.