Supervisor, Accounts Payable (Vendor Master Data)

The Role

Fanatics is seeking a Supervisor for our Vendor Master Data Team — a strategic, customer-focused leader who thrives in a fast-paced and dynamic environment. 

The ideal candidate will be highly organized, deadline-driven, and capable of ensuring adherence to support agreements while guiding a team toward operational excellence. In this role, you will play a pivotal part in shaping and enforcing policies, developing standard procedures, and implementing best practices that enhance both team performance and overall function efficiency. 

What You’ll Do: 

Team Leadership & Support: 

• Provide leadership, guidance, and mentorship to direct reports, fostering a culture of collaboration, continuous learning, and professional growth. 

• Oversee the onboarding and training of new team members, ensuring they gain a clear understanding of systems, processes, and internal controls.

Vendor Support Leadership 

• Manage the team’s shared email inbox, ensuring timely and accurate responses to inquiries from suppliers and internal business partners. 

• Oversee the vendor setup process, ensuring all records are accurate, complete, and processed within established SLA timelines. 

• Review and approve vendor creation and change requests, verifying compliance with internal standards and proper workflow protocols. 

• Prioritize and assign incoming vendor requests to appropriate team members, ensuring efficient resolution in line with SLA requirements. 

• Collaborate with cross-functional teams to investigate and resolve vendor-related issues promptly and effectively. 

• Review and approve employee expense reports submitted via Concur, ensuring accuracy, policy compliance, and proper documentation for all expenditures. 

• Ensure expense reports are processed within designated SLAs to maintain seamless accounts payable operations. 

Customer Service & Issue Resolution: 

• Respond to inquiries from internal stakeholders and external vendors with accuracy, professionalism, and in alignment with established SLA commitments. 

• Investigate and resolve invoice and payment discrepancies by conducting thorough research and collaborating with relevant teams to ensure timely resolution. 

Policy, Compliance & Documentation: 

• Ensure all accounts payable activities comply with internal controls, corporate policies, and regulatory requirements. 

• Develop, update, and maintain standard operating procedures (SOPs), process documentation, and training materials to support consistency and compliance. 

• Offer ongoing guidance to AP team members on policy compliance and escalate complex or high-risk issues to the appropriate stakeholders as necessary. 

Process Improvement & Reporting: 

• Proactively identify and recommend opportunities to automate processes, improve operational efficiency, and reduce costs. 

• Partner with other Corporate Accounting teams to share insights and implement best practices across functions. 

• Assist in the preparation of AP reports and dashboards to track team performance, highlight trends, and identify potential process bottlenecks. 

System Support & Implementation: 

• Participate in System Integration Testing (SIT) and User Acceptance Testing (UAT) for Oracle Fusion ERP implementations and enhancements, ensuring functionality aligns with business requirements. 

• Troubleshoot and resolve system-related issues affecting accounts payable processes, collaborating with technical teams as needed to ensure timely resolution. 

What We're Looking For:

• Bachelors in Accounting, Finance, or other applicable business degree preferred 

• 5-7 years of experience, including 1-3 years in a supervisory role  

• 1-3 years of experience as a team lead or supervisor 

• 1-3 years of experience working in a Vendor Support position preferred  

• Proven ability to lead and develop teams by setting clear performance expectations, managing workload distribution, and fostering a collaborative environment. 

• Strong understanding of accounting principles, finance processes, and financial statements. 

• Excellent analytical, organizational, and problem-solving skills, with the ability to prioritize tasks and meet deadlines in a fast-paced, dynamic environment. 

• Proficient in Microsoft Office Suite, with advanced Excel skills for data analysis and reporting. 

• Hands-on experience with Oracle Fusion ERP, including system navigation and process optimization. 

• Familiarity with Jira Service Management (Jira-JSM) is preferred. 

• Demonstrated ability to document, analyze, and improve business processes; certification in process optimization (e.g., Six Sigma Green Belt) is a plus. 

• Strong verbal and written communication skills, with the ability to collaborate effectively across teams and with external partners at all levels. 

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.