Subscriptions Manager

Description

At Spotlight Sports Group, we’re a global media and technology company that specialises in creating dynamic, industry-leading content and data within sports betting, horse racing, and fantasy sports. We’re passionate about delivering innovative, cutting-edge sports experiences that keep millions of users engaged across websites, apps, and beyond.

Our expertise in sports content is unparalleled, and we’re constantly evolving to meet the needs of sports bettors, driving the industry forward with best-in-class technology. Our brands, such as Racing Post, myracing, and Free Super Tips, are among the most trusted names in the market, offering expert editorial and video content.

We also have decades of experience helping the world’s biggest sportsbooks and media companies boost growth and conversion through scalable, expert-driven content.

We are looking for a talented Subscriptions Manager to join our team and play a pivotal role in driving the long-term growth of our digital subscription services. As the Subscriptions Manager, you will be responsible for creating and implementing a comprehensive strategy that spans pricing, paywalls, and subscription packages, ensuring we remain at the forefront of the industry.

Key Responsibilities:

• Develop and implement a digital subscription strategy that drives growth across the business, focusing on packages, pricing, paywalls, and resource allocation.
• Collaborate with key teams (CRM, marketing, data analysis, product, content, finance) to drive customer acquisition, retention, and reactivation.
• Work closely with the CRM team to deliver a data-driven CRM strategy aimed at increasing customer lifetime value.
• Partner with the marketing team to establish a compelling brand proposition and marketing strategy for our Members’ Club.
• Lead data analysis teams to generate insights that inform strategic decisions and enhance subscription growth.
• Collaborate with the product team to prioritise initiatives on the product roadmap that support subscription growth.
• Work with the content team to optimise the creation and curation of content that drives engagement and conversion.
• Utilise A/B testing and multivariate testing methodologies to improve subscription upsell performance.
• Manage key third-party relationships, including subscription platform providers.
• Stay informed on the latest trends and strategies in subscription management and attend relevant industry networking events.
• Focus on key performance targets such as customer conversion, subscriber satisfaction, retention, and reactivation.

Requirements

• Proven experience in growing subscription revenues for a digital service, ideally in the publishing or media sector.

• A self-starter with the ability to manage multiple projects and influence key stakeholders.
• Strong analytical skills with a history of developing and executing successful strategies.
• Excellent communication skills, able to build relationships with colleagues and external partners at all levels.
• Passionate about working collaboratively in a fast-paced environment, with a strong focus on team success.
• Experience with subscription models, customer retention, and digital marketing strategies.
• A proactive and innovative mindset, always looking for new ways to optimise and grow subscription services.

Benefits

We offer a range of well-being initiatives, including private medical insurance, excellent parental leave, a working globally policy, mental health support, assistance programs, and social gatherings. We also provide a pension scheme and various other benefit schemes. Plus, we all get our birthdays off work and enjoy 25 days of holiday per year, as well as the opportunity to buy 5 additional days per year and you can be flexible about when you use your public holidays.

We’ve also got you covered with life assurance and exclusive perks like the Star card and our Step Further Awards (our employee recognition program) to recognise your dedication. For those working via the hybrid model (in the office and at home) we’ve made commuting easier with our Season Ticket Loan and Cycle to Work Scheme.

You can also take advantage of complimentary access to our Racing Post Members Club, complete with an Ultimate Membership. We believe in making a positive impact beyond the workplace, and you'll have the chance to volunteer two days per year with our charity partner, Autism in Racing.