Streaming Technical Support Team Lead

A bit about us

Do you want to join one of the world's fastest growing sports technology companies? Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We're looking for enthusiastic and ambitious people to join our talented team. If you see yourself becoming part of a global family building the future of sports entertainment together, then come and grow with us. We put trust in our people to deliver the difference for our clients around the world. It's why many of the world's largest leagues & federations such as the NFL, English Premier League, FIBA and NCAA choose to work with Genius Sports.

The role requires combination of leadership skills, people management and expertise in products. The team lead is good at making decisions, has organizational skills and time-management skills. Planning and organizing team's work, launching new procedures and managing existing ones. Ensuring the training, developing and motivating the team's personnel, working orders inside the team are functioning well.

Main Responsibilities:

• Compiling the roster for Streaming Technical Support team
• Managing, training, developing and motivating the team members.
• Appraisals with team members
• Recruitment and interviews
• Overseeing Streaming Technical Support team work
• Ensuring and organizing the management of the database of the Streaming Technical Support team procedures and processes
• Securing the team's targets originated by companies and unit's targets are clear to the team

Required skills:

• Communication skills
• English skills
• Computer skills
• Leadership skills, people management
• Problem solving skills
• Initiative
• Multitasking
• Accuracy and pressure handling
• Organizing capacity, time-management
• Decision making skills
• Understanding of sports, sports betting and customer service

Whats in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working' framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.
Our employees are empowered to stretch the boundaries of what's achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.