Streaming Support Engineer Team Leader

Streaming Support Engineer Team Leader

Department: 61-155 - Broadcast - Broadcast Engineering

Employment Type: Permanent - Full Time

Location: India - Hyderabad

Description
Job Summary:
We are seeking a highly technical and proactive Streaming Engineering Support (Level 1) Team Leader to guide and lead our Streaming Engineering Support (SES) team. The ideal candidate will be hands-on, responsible for overseeing the resolution of streaming-related issues and leading a team of Support Engineers in ensuring smooth operations. This role requires strong technical expertise in streaming technologies and infrastructure, with a focus on mentorship, troubleshooting, and optimizing systems.

Key Responsibilities
Advanced Troubleshooting:
Provide expert-level support for complex streaming and infrastructure issues. Diagnose, resolve, and prevent recurring problems within the SLA. Escalate issues to higher-level teams when necessary.

Team Leadership and Mentorship:
Act as a technical mentor to SES L1 engineers, guiding them through troubleshooting techniques and developing their technical knowledge. Lead by example in solving technical challenges, ensuring your team grows in their technical proficiency.

Live Event Support:
Oversee event monitoring and troubleshooting for high-priority events. Ensure readiness by conducti ng pre-event health checks, providing real-time issue resolution during the event, and conducti ng post-event reviews.
Configuration and Optimization:
Review and suggest configurations or workflow changes in collaboration with internal teams. Ensure that all updates align with best practices and that systems are optimized for performance and reliability.

Incident Management:
Lead incident response and troubleshooting eff orts for critical issues. Collaborate with cross-functional teams to resolve incidents quickly and efficiently, minimizing impact on live events.

Continuous Improvement:
Participate in post-incident reviews, conducting root cause analysis and identifying opportunities for improvement in workflows, processes, and system reliability.

Collaboration with OEMs and Vendors:
Work closely with OEMs and external vendors to address complex hardware or software issues. Ensure support provided meets operational standards and contributes to system reliability.

Documentation and Knowledge Sharing:
Maintain detailed technical documentation for processes, configurations, and incident reports. Actively share knowledge with team members and participate in training sessions for continuous improvement.

Qualifications:
Bachelor's or master's degree in information technology, or a relevant field.

Skills, Knowledge & Expertise
Must-Have Skills:
7+ years of hands-on experience in technical support roles and managing the team,preferably in streaming environments.
Strong understanding of streaming technologies (HLS/DASH/Smooth protocols) and CDN architecture.
Proven experience with monitoring tools like Conviva, Grafana, CloudWatch, etc.
Excellent analytical skills with the ability to quickly diagnose and resolve technical issues.
Strong troubleshooting abilities in high-pressure, live-event environments.
Good communication skills.
Preferred Skills:
Experience with AWS Media Services (MediaConnect, MediaLive, MediaPackager).
Experience in scripting and automation to improve system reliability and reduce manual intervention.
Shift Requirements:
This position will operate in a 24x7 shift rotation, with occasional on-call support for critical incidents or high-priority events.

Job Benefits
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionize the industry and we're not going to stop.

If you're ambitious, inventive, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN.

We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity and where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We are supported by our talented Employee Resource Group communities: proud@DAZN, women@DAZN, disability@DAZN and ParentZONE.

If you'd like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.
About DAZN

At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

DAZN VALUES – THE ‘HOW' IN WHAT WE DO:

Agility and creativity fuel growth and innovation, to Make It Happen.

Prioritising what matters drives progress and positive outcomes, Focusing On Impact.

Collective ambition builds optimism and success, in order to Win As One.

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs: Proud@DAZN, Women@DAZN, Disability@DAZN and ParentZone.

If you'd like to include a cover letter with your application, please feel free to. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.