Strategy & Operations Automation Manager

Overview:

As a Strategy & Operations Automation Manager at Fanatics Betting & Gaming, you will be responsible for driving cross-functional projects aimed at improving efficiency and effectiveness across Customer Operations.  As a member of the Customer Operations Team, you will play an integral role in the wider Fanatics Betting & Gaming ecosystem. The ideal candidate is an experienced strategy and operations manager who is a natural problem solver and has a strong bias towards identifying operational challenges and driving efficiencies. They will bring thoughtful, creative, and effective ideas and solutions to a rapidly growing organization contributing at a hands-on level, owning multiple projects and workstreams at once. They have a proven track record of digging in and defining what needs to be done while deftly managing and owning a variety of stakeholder relationships.

Responsibilities:

• Lead and deliver cross-functional strategic projects focused on improving operational processes, both internally and externally.
• Leverage data, analysis, and AI / GenAI tooling and processes to identify problems and develop clear solutions 
• Autonomously ensure successful execution of key short and long-term projects, while continually finding opportunities for ongoing program improvements and enhancements. 
• Collaborate closely with the Payment & Fraud, Chatbot, Finance, Product, Online Sportsbook, Commercial, Marketing, Trading, VIP, Retail, Engineering, and iCasino functions. 
• Understand customer contact drivers and obsess about ensuring these are met, championing the end-to-end customer experience. 
• Work cross-functionally across the Fanatics ecosystem to leverage and utilize strategic assets into the Sportsbook and iCasino product.
• Effectively manage multiple projects with clear and consistent communication.
• Intimately understand the sporting calendar and the ability to identify areas of opportunity

Skills and Qualifications:

• 3 - 5 years experience in a Consulting, Strategy, or Finance / Investment Banking function
• Strong numerical proficiency and analytical capability (e.g., SQL, Excel, Tableau) and willing to dive into data
• Experience with AI and GenAI tooling and how it can drive operational efficiencies
• An ambitious multitasker, who can move quickly and efficiently
• A passion for Sports and an inherent understanding of what Sports fans want in order to be entertained
• Excellent communication skills, experienced at presenting to senior and executive leadership
• Empathetic team player, accomplished at working effectively cross-functionally   
• Curious and fast learner willing to dive into sports betting and become proficient in consumer/industry insights and functionality
• Passion to work in an entrepreneurial, hyper growth environment where decisions are made quickly
• Open to regular travel to events and other Fanatics offices for various offsite and team meetings
• Bachelor’s degree in Business, Marketing, Analytics, or Engineering

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. 

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.