
Sr Analyst Accounts Receivable
- Tampa, USA
- Full time
- Competitive
- 24th August 2025
Full Description
Responsibilities:
- Independently manage portfolio of business-to-business customers, including Fortune 500 companies, Big Box retailers, Professional Sports Teams, and Leagues.
- Ability to problem-solve and be persistent in bringing issues to conclusion independently with minimal Lead oversight.
- Build relationships with key Fanatics customers and internal departments, including Sales and Customer Service.
- Conduct collection calls using telephone, e-mail, and/or customer website portals to secure payments and resolve any issues preventing payments from being issued.
- Provide invoice copies, reconcile accounts, and perform other general accounting duties to obtain payment which may include processing credit card payments.
- Work with external customers to establish payment plans to resolve aged outstanding items.
- Coordinate with Sales, Customer Service, and Management to accelerate the collection process.
- Negotiate customer disputes to resolution and document root causes of payment issues.
- Actively prioritize and monitor customer accounts, learning reasons for non-payment and understand the necessary steps to bring to resolution.
- Weekly reconciliation of accounts.
- Responsible for monitoring payment behaviors on accounts to identify when customer is at risk of defaulting on balance due to ensure no further exposure is at risk.
- Responsible for investigating and clearing customer chargebacks/deductions and offsets, which may include GL coding for accounting to properly apply to correct functional accounts.
- Maintain clear documentation of all communication with customers and internal departments.
- Participate in mentoring AR Collections Analyst.
- Ability to handle more complex and/or detailed customer issues.
- Accountable for reducing delinquency in assigned portfolio.
- Must be a team player with a positive attitude.
- Perform other assigned duties in support of the Invoice-to-Cash (ITC) department.
Requirements:
- Bachelor’s degree in Accounting, Finance, Economics, or a related field preferred, with 3+ years of high-volume AR/account management experience.
- Comfortable communicating directly with customers via phone and email.
- Demonstrated ability to solve problems, take ownership of tasks, and follow through to resolution.
- Strong Excel skills, including VLOOKUP, PivotTables, and other data analysis tools.
- Hybrid schedule: In-office Tuesday through Thursday (Tampa); remote work on Monday and Friday
- Clear and effective communication skills with customers and all levels of management.
- Strong analytical skills with the ability to make sound decisions.
- Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.
The organisation
Fanatics
- Data & Technology
- New York, USA
- 2000+ employees
- Website
Relentlessly Enhancing the Fan Experience
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