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Sr Analyst Accounts Receivable

  • Tampa, USA
  • Full time
  • Competitive
  • 24th August 2025
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Full Description

Responsibilities:

  • Independently manage portfolio of business-to-business customers, including Fortune 500 companies, Big Box retailers, Professional Sports Teams, and Leagues. 
  • Ability to problem-solve and be persistent in bringing issues to conclusion independently with minimal Lead oversight. 
  • Build relationships with key Fanatics customers and internal departments, including Sales and Customer Service. 
  • Conduct collection calls using telephone, e-mail, and/or customer website portals to secure payments and resolve any issues preventing payments from being issued. 
  • Provide invoice copies, reconcile accounts, and perform other general accounting duties to obtain payment which may include processing credit card payments. 
  • Work with external customers to establish payment plans to resolve aged outstanding items. 
  • Coordinate with Sales, Customer Service, and Management to accelerate the collection process. 
  • Negotiate customer disputes to resolution and document root causes of payment issues. 
  • Actively prioritize and monitor customer accounts, learning reasons for non-payment and understand the necessary steps to bring to resolution. 
  • Weekly reconciliation of accounts. 
  • Responsible for monitoring payment behaviors on accounts to identify when customer is at risk of defaulting on balance due to ensure no further exposure is at risk. 
  • Responsible for investigating and clearing customer chargebacks/deductions and offsets, which may include GL coding for accounting to properly apply to correct functional accounts. 
  • Maintain clear documentation of all communication with customers and internal departments. 
  • Participate in mentoring AR Collections Analyst. 
  • Ability to handle more complex and/or detailed customer issues. 
  • Accountable for reducing delinquency in assigned portfolio. 
  • Must be a team player with a positive attitude. 
  • Perform other assigned duties in support of the Invoice-to-Cash (ITC) department.

Requirements: 

  • Bachelor’s degree in Accounting, Finance, Economics, or a related field preferred, with 3+ years of high-volume AR/account management experience.
  • Comfortable communicating directly with customers via phone and email.
  • Demonstrated ability to solve problems, take ownership of tasks, and follow through to resolution.
  • Strong Excel skills, including VLOOKUP, PivotTables, and other data analysis tools.
  • Hybrid schedule: In-office Tuesday through Thursday (Tampa); remote work on Monday and Friday
  • Clear and effective communication skills with customers and all levels of management.
  • Strong analytical skills with the ability to make sound decisions.
  • Ability to prioritize tasks and manage multiple deadlines in a fast-paced environment. 

The organisation

Fanatics
  • Data & Technology
  • New York, USA
  • 2000+ employees
  • Website

Relentlessly Enhancing the Fan Experience

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