Sportsbook Technical Support 2 Analyst

The Role 

As a Sportsbook Technical Support 2 analyst, you will be expected to deal with inquires that come from customers and internal GS teams, support our new Multibet product among other upcoming ones, besides deeply investigate about specific cases that might not have a straightforward solution, know how to escalate to development teams, in addition to other support-related tasks. We are looking for a proactive, confident, goal-seeker analyst that is encouraged to learn and can communicate effectively while working under pressure and multitasking.

Main Responsibilities

• Communicating with bookmakers and other Genius Sports teams effectively.
• Supporting the Multibet product and upcoming products for our team.
• Solving and prioritizing problems related to SBTS2 customers
• Escalating relevant information to the Development Team when necessary
• Providing feedback to clients in an efficient and professional manner
• Investigate, create and transfer procedure's knowledge base for known issues and solutions.
• Completing additional tasks assigned by the line manager

Required skills

• Communication skills
• Good oral and written English skills
• Computer usage (MS Office, Outlook, SQL and Jira are a plus)
• Problem-solving and escalating procedures
• Teamwork
• Multitasking
• Accuracy and pressure handling

What’s in it for you?

As well as a competitive salary and annual leave allowance, our benefits include health insurance, skills training and much more, depending on the location. We also offer a host of softer benefits, including many social events throughout the year such as summer and winter holiday parties, monthly team building events, sports tournaments, charity days and wellbeing activities.

How we work

We have adapted a forward-thinking ‘Ways of Working’ framework, which sets out (amongst other things) the opportunities for Geniuses to work flexibly, remotely and on working holidays. It affects different teams and locations differently, so please ask for further information in how it would work with this role.

Our employees are empowered to stretch the boundaries of what’s achievable, always reaching further and pushing the edges to see what gives. We collaborate, we innovate, and we celebrate. We will continue to grow as an organisation and continue to invest in our highly talented and diverse team of Geniuses.

Genius Sports Group is proud to be an equal opportunities employer. We recognize and celebrate the benefits that a diverse and inclusive workforce bring to our business, our customers and our staff. We welcome and will consider all applications regardless of age, different abilities or disability, gender identity or re-assignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation (and any other applicable status). Please let us know when you apply if you need any assistance during the recruiting process due to a disability.