Sports Customer Support Analyst

THE ROLE:

This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights. 

Join our team as a Sports Customer Support Analyst and play a key role in delivering a seamless customer experience. You’ll handle incoming requests, support clients via Zendesk and work closely with internal teams to resolve issues and onboard new users. Alongside this, you’ll monitor live match data and assist with troubleshooting in a fast-paced environment.

WHAT YOU'LL DO:

• Provide customer support via Zendesk
• Prioritize and manage incoming requests
• Collaborate with internal technical and onboarding teams to escalate issues 
• Assist with technical troubleshooting
• Work in shifts (morning & afternoon, hybrid model)

WHAT YOU'LL BRING

• Excellent communication in fluent English (written & verbal)
• Strong problem-solving with the ability to multitask & prioritize
• Proactive, accurate, and able to perform under pressure
• Confident with computer systems and tools
• Previous customer support experience is a plus

The monthly salary for this full-time role ranges from €1580 to €2100 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.

We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.

One team, being brave, driving change

Let us know when you apply if you need any assistance during the recruiting process due to a disability.