Specialist Returns

Purpose & Overall Relevance for the Organization:

Ensure the application in the system of credit notes in accordance with the operating procedures established in the operation. Generate application reports of credit notes for refund and re-invoicing. Notify the Supervisor any anomaly that occurs before, during or after the assigned activities, where a situation that affects the physical integrity of the personnel working in the warehouse, material, product or assets or information regarding the receipt is manifested.

Key Responsibilities:

• Application of credit notes in the system.
• Report any anomaly to the supervisor in question of documents.
• Generate the reports corresponding to your area in time and form.
• Manage the documentation and obtain the signatures of those involved.
• Comply and follow the corresponding work instructions and policies.
• Comply with the code of conduct, internal work regulations and safety guidelines.
• Compliance with the KPIs of the area (100%)
• Be responsible for attending the assigned courses as part of their preparation, ask questions related to their procedures or the quality system; in order to be prepared for any audit that applies to the account and in the pursuit of continuous improvement.

Key Relationships: 

• Customer services
• Outbound
• Transport

Knowledge Skills and Abilities

• Processes and procedures, logistics and inventory control.
• Software Management related to warehouse management.
• PC management, windows environment, office (word, excel, power point, outlook)
• Management of KPI's Indicators

Requisite Education and Experience / Minimum Qualifications:

• External: 1 to 2 years in a similar position in distribution, logistics and warehouse, monitoring productivity, documentation of metrics and performance indicators.