Specialist Order Book Fulfilment

Purpose & Overall Relevance for the Organization:
Ensure DTC sales order book and return order book can be processed timely and accurately.
Key Responsibilities:

• Order book management for own retail channel and eCom. Make sure all the transactions in

system stick to the adidas internal policy and procedures.

• Make sure own retail orders for concept stores and factory outlets go through within several

systems timely and accurately.

• Processing the own retail store and e Com return orders, follow up special request from

store are addressed. Support the special return case from own retail store and eCom.

• Follow up outside challenge case from own retail store and eCom, update critical case to

supervisor timely.

• Handle delivery issue case from store and eCom, provide training to own retail store or

eCom staff for any system update.

• Answer DTC channels/OMB questions on availability and order status.
• Support own retail and eCom specific tasks, understand business request and can escalate

or call out for critical issues.

Key Relationships:

• Business Planning, Sales OPs, POPs, OMB
• Tech Global/Local
• Finance
• Planning & Deployment
• Demand Planning
• SCD
• Product Supply
• DC
• Stores

Knowledge, Skills and Abilities:

• Self-motivated and proactive
• Ability to communicate well with channels.
• Team player
• Strong computer skills in Excel, PBI, SAP, Power Point
• Fluency in both oral and written English

Requisite Education and Experience / Minimum Qualifications:

• College diploma or higher
• 3 –5 years of order processing, sales administration or customer service experience