Specialist, Inventory Control/Claims

Purpose & Overall Relevance for the Organization:  

• To improve the inventory accuracy, support 3PL DC operations running smoothly and increase the customer service level.  

• Manage overall returns by working closely with internal teams/approvals and work with 3PL to execute returns and claims.  

• Verify monthly 3PL/transportation/ custom brokerage/ consumables invoices with internal data, trouble shoot for any discrepencies and process adjustments accordingly.  

Key Responsibilities:  

• Work with 3PL DC team on cycle count plan and make sure the progress & result under control to meet the quarterly & yearly plan and the target.  

• Make sure the physical goods are consistent with the system data (Daily Snapshot)  

• Push related team to continually improve the stock accuracy.  

• Daily take trouble-shooting and give great support to insure the operations running smoothly.  

• Work with stakeholders and system lead to resolve snapshot discrepancies due to system issue with tickets and consistent follow ups.  

• Prioritize to arrange the tasks reasonably when facing multi-tasks especially for special handling & additional support.  

• Monitor the error/control daily report exactly.  

• Report the cycle count result with reasonably analysis by weekly/monthly.  

• Offer the recheck/audit data monthly for strategy execution.  

• Give reasonably analysis for IB/OB daily operation’s mistakes and raise the suggestion to perfect & optimize the process.  

• Take complete resobsibility for returns and claims (adicomp & ASIP).  

• Work with internal teams on appropraite approvals and wotk with 3PL teams to execute returns and claims as per agreed timelines.  

• Ensuring timely submission of Flash report with high level of accuracy and other reports assigned.  

• Verify monthly 3PL invoices with internal data, trouble shoot for any discrepencies and process Pos accordingly. 

• Perform any other roles or duties assigned by the Manager, Operations, which is deemed reasonable, practical and logical.  

Knowledge, Skills and Abilities:  

• Attention to detail, system,  

• Analysis & Problem Solving  

Education / Minimum Qualifications: Bachelor's Degree  

Professional Background/Experience:  

• Functional: At least 3+ years of relevant working experience  

• Industry: Preferably in Supply Chain / Logistics  

• Exposure/Knowledge:  

• Master the warehouse management system (MA & LM system), especially the inventory operations.  

• Well know the inbound & outbound processes.  

• Be familiar with the quality control outline or method.  

IT:  

• Outlook: Intermediate  

• Word: Advanced  

• Excel: Advanced  

• PowerPoint: Advanced  

Language Skills: English Fluent