Specialist, Inventory Control/Claims

Specialist, Inventory Control/Claims

Purpose & Overall Relevance for the Organization: 

• To improve the inventory accuracy, support 3PL DC operations running smoothly and increase the customer service level. 

• Manage overall returns by working closely with internal teams/approvals and work with 3PL to execute returns and claims. 

• Verify monthly 3PL/transportation/ custom brokerage/ consumables invoices with internal data, trouble shoot for any discrepencies and process adjustments accordingly. 

Key Responsibilities: 

• Work with 3PL DC team on cycle count plan and make sure the progress & result under control to meet the quarterly & yearly plan and the target. 

• Make sure the physical goods are consistent with the system data (Daily Snapshot) 

• Push related team to continually improve the stock accuracy. 

• Daily take trouble-shooting and give great support to insure the operations running smoothly. 

• Work with stakeholders and system lead to resolve snapshot discrepancies due to system issue with tickets and consistent follow ups. 

• Prioritize to arrange the tasks reasonably when facing multi-tasks especially for special handling & additional support. 

• Monitor the error/control daily report exactly. 

• Report the cycle count result with reasonably analysis by weekly/monthly. 

• Offer the recheck/audit data monthly for strategy execution. 

• Give reasonably analysis for IB/OB daily operation’s mistakes and raise the suggestion to perfect & optimize the process. 

• Take complete resobsibility for returns and claims (adicomp & ASIP). 

• Work with internal teams on appropraite approvals and wotk with 3PL teams to execute returns and claims as per agreed timelines. 

• Ensuring timely submission of Flash report with high level of accuracy and other reports assigned. 

• Verify monthly 3PL invoices with internal data, trouble shoot for any discrepencies and process Pos accordingly.

• Perform any other roles or duties assigned by the Manager, Operations, which is deemed reasonable, practical and logical. 

Knowledge, Skills and Abilities: 

• Attention to detail, system, 

• Analysis & Problem Solving 

Education / Minimum Qualifications: Bachelor's Degree 

Professional Background/Experience: 

• Functional: At least 3+ years of relevant working experience 

• Industry: Preferably in Supply Chain / Logistics 

• Exposure/Knowledge: 

• Master the warehouse management system (MA & LM system), especially the inventory operations. 

• Well know the inbound & outbound processes. 

• Be familiar with the quality control outline or method. 

IT: 

• Outlook: Intermediate 

• Word: Advanced 

• Excel: Advanced 

• PowerPoint: Advanced 

Language Skills: English Fluent