Specialist GBS Procurement Customer Support

Purpose & Overall Relevance for the Organization: 
Provide guidance on Source To Pay processes and policies, including helpdesk and service support activities for internal customers and suppliers and continuous improvement within Source To Pay operations.   

Key Responsibilities: 
Provide guidance for internal customers on GBS NTP processes and policies and resolve queries for internal customers. Strive for compliance within Source To Pay policies Perform standard helpdesk and service support activities related to Procurement topics, through ticket service, email or over phone. Provide guidance to Ariba end users for Procurement processes. Identify opportunities for process improvements and implement changes to enhance procurement compliance efficiency and effectiveness. Collaborate with cross-functional teams, including HR, Finance, and Operations, to ensure alignment and consistency in procurement efforts. Prepare and deliver regular reports, including executive summaries, findings, and recommendations, to senior management and key stakeholders. Develop and maintain documentation and standard operating procedures (SOPs) for procurement processes. Provide direct support to team lead and markets in process topics Act as liaison between DE, GPO, Global Hub and others to implement process improvements / changes for the team scope. 
Key Relationships:
GBS Markets Employees (Ariba Users, Market Users)   

Knowledge, Skills and Abilities: 
Strong understanding of Source to Pay processes. Excellent communication and interpersonal skills to collaborate effectively with stakeholders at all levels. Ability to analyze problems and conclude decisions. Great communication skills and the capability to independently interact with different stakeholders. Proficiency in MS Office Fluency in English spoken and written. Good knowledge of ARIBA. Good knowledge of Procurement Operations activities  
 
Requisite Education and Experience / Minimum Qualifications: 
A bachelor’s or master’s degree preferably in business, economics, finance, procurement or legal, or comparable professional education Minimum of 2-3 year of business experience, preferably in Procurement area and helpdesk.