Specialist GBS OTC Operations

Purpose & Overall Relevance for the Organisation:

• Ensuring correct and daily execution of key responsibilities in the GBS Center according to the requirements of GBS policies, procedures and guidelines, and according to the Group Accounting Manual for specific area of responsibility (Accounts receivable/Retail/eCom)
• Self-directed worker for a specific service area
• Supports organizational effectiveness through the identification and communication of process improvement opportunities

Key Responsibilities:

• Perform accounting tasks in AR Wholesale/Retail/eCom for larger markets, having to deal with specific cases of each market
• Check and review tasks handled by junior members, e.g. cash application, master data changes
• Perform sales vs. collection reconciliation for key customers, landlords and online stores
• Perform reports preparation and analysis, e.g. AR deduction report, eCom reconciliation report, Retail aging and collection analysis report
• Perform and review month end closing tasks
• Deal with ad hoc requests and coordinate with others
• Perform, coordinate and review audit tasks, reviewing the quality results within team
• Create and maintain desktop procedures, checking for inconsistencies and improvement opportunities (SME only)
• Handling of internal and external customer queries on complex cases
• Prepare training material and give training on specific cases for own area of responsibility (SME only)
• Group email and ticket allocation and handling
• Identify problems and bring to attention of Supervisor
• Deliver training to junior member and new member (e.g. sales vs. collection recon)
• Support team lead on project delivery, e.g. efficiency improvement, retail system upgrade
• Raise and implement smart work ideas

Key Relationships:

• Team colleagues
• Superior
• Colleagues connected via the process area in other parts of GBS
• Business Partner key contacts (only some areas e.g. GL)

Knowledge, Skills and Abilities:

• Good communication skills
• Customer service mindset
• Fluent in Korean and good in English
• Good accounting knowledge

Requisite Education and Experience / Minimum Qualifications:

• University degree or equivalent education required
• Minimum of 2 years' work experience in Accounting