Specialist GBS Acct & Sales Ops

Purpose & Overall Relevance for the Organization

Support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel. 

As part of Account & Sales Operations Stream the Invoice Management Team is responsible for performing daily activities such as invoicing, unblocking invoice documents, correcting and addressing invoicing errors and support e-transportation processes for specific markets due to some legal requirements.   

Key Responsibilities

• Create UIT codes for e-Transportation process to Romania, Hungary and Poland; 

• Be in direct contact with warehouses, carriers & transportation teams to gather needed information; 

• Invoice management activities such as billing transmission, billing error resolution and monitoring billing due list; 

• Uphold relationships and communication with logistics and sales; 

• Maintain close contact with account operations, credit, VAT teams and business partners, to allow timely resolution of the topics (including problem resolution and root cause analysis); 

• Bring ideas and support implementation of improvement opportunities; 

• Monitoring and following up of differences between systems interfaces; 

• Support ongoing projects for the implementation of technology solutions and act as key user and responsible for providing training to colleagues 

• Perform financial controls over the team’s work; 

• Supporting and standing in for colleagues working in other teams within Acct Sales OPS; 

Key Relationships

• GBS organization (Account and Sales Operations Teams, Credit & Collections Team, Internal Controls & Compliance); 

• Sales Management Team; 

• Logistics; 

• Market Finance; 

• IT & Corporate Solutions. 

Knowledge, Skills and Abilities

• Strong Finance Acumen; 

• Experience with Microsoft office tools; 

• Experience with SAP; 

• Experience with Salesforce (ASSIST) is a plus; 

• Experience in a Shared Service environment or similar is a plus; 

• Ability to read, write and communicate in English in a business setting; 

• Ability to pay close attention to detail and high degree of customer orientation; 

• Good Problem solving and analytical skills; 

• Ability to meet deadlines; 

• Self-motivated and self-directed individual. 

Requisite Education and Experience / Minimum Qualifications

• Degree in Accounting, Business Management, Finance, Economics, or related areas; 

• High level of customer orientation and communication skills; 

• 2-3 years of working experience in providing customer support in the field of customer service, sales, or logistics; 

• Broad and deep theoretical understanding of job function.