Specialist GBS Acct & Sales Ops Maternity Cover

Purpose & Overall Relevance for the Organization:

Support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

As part of Account & Sales Operations Stream the Invoice Management Team is responsible for performing daily activities such as invoicing, unblocking invoice documents, correcting and addressing invoicing errors and support e-transportation processes for specific markets due to some legal requirements. 

Key Responsibilities:

• Create UIT codes for e-Transportation process to Romania & Hungary;
• Be in direct contact with warehouses, carriers & transportation teams to gather needed information;
• Invoice management activities such as billing transmission, billing error resolution and monitoring billing due list;
• Uphold relationships and communication with logistics and sales;
• Maintain close contact with account operations, credit, VAT teams and business partners, to allow timely resolution of the topics (including problem resolution and root cause analysis);
• Bring ideas and support implementation of improvement opportunities;
• Monitoring and following up of differences between systems interfaces;
• Support ongoing projects for the implementation of technology solutions and act as key user and responsible for providing training to colleagues
• Perform financial controls over the team’s work;
• Supporting and standing in for colleagues working in other teams within Acct Sales OPS;

Key Relationships:

• GBS organization (Account and Sales Operations Teams, Credit & Collections Team, Internal Controls & Compliance);
• Sales Management Team;
• Logistics;
• Market Finance;
• IT & Corporate Solutions.

Knowledge, Skills and Abilities:

• Strong Finance Acumen;
• Experience with Microsoft office tools;
• Experience with SAP;
• Experience with Salesforce (ASSIST) is a plus;
• Experience in a Shared Service environment or similar is a plus;
• Ability to read, write and communicate in English in a business setting;
• Ability to pay close attention to detail and high degree of customer orientation;
• Good Problem solving and analytical skills;
• Ability to meet deadlines;
• Self-motivated and self-directed individual.

Requisite Education and Experience / Minimum Qualifications:

• Degree in Accounting, Business Management, Finance, Economics, or related areas;
• High level of customer orientation and communication skills;
• 2-3 years of working experience in providing customer support in the field of customer service, sales, or logistics;

Broad and deep theoretical understanding of job function.